Specialty Operations Support Analyst
Dallas, TX, United States
Summary
The Specialty Operations Support Analyst assists the Foreclosure, Short Sales, Lien Verification, and Customer Options teams with various tasks related to these departments. The scope of the tasks and priority of duties can fluctuate based on internal needs. Responsibilities can include the need to complete deferments, manage correspondence with Realtors for short sale files, make and answer calls with attorneys, county representatives, 3rd parties, etc., and to assist the customer options team with daily LMA processing and options approval. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Essential Functions
Perform equity analysis on a loan level basis
Analyze credit profile, loan history, customer financial situation, and available assets
Comply with federal, state, and local laws and regulations
Responsible for thorough and accurate documentation in company’s collections systems
State-specific research, review loan documents relating to origination and foreclosure, and prepare loans for referral to various attorneys
Review title report
Lien verification work
Analyst will need the ability to professionally interact with attorneys, borrowers, and court professionals
Analyst may also be expected to attend meetings and conference calls, evaluate team processes to enhance efficiency, and help restructure the foreclosure file system
Review short sale deals and payouts to included liens
Analyze customer’s financial situation: credit reports, loan histories, property values, etc.
Work with and call realtors, customers, title companies & attorneys on a daily basis Work with Customer Options Team to review customer Loss Mitigation Applications and provide options
Qualifications and Skills
College Degree required
2+ years of Previous Mortgage Collections preferred
Foreclosure Experience highly preferred
Lien verification / Title experience preferred
Strong negotiation and persuasive selling skills required
Goal driven and results oriented
Self-motivated with strong attention to details
Ability to multi-task and perform quality work in a fast-paced environment
Articulate and professional in all communications
Basic computer skills required
Bilingual (English and Spanish) skills a plus
Proven as a top performer in a professional work environment a plus
Must be able to pass a criminal background check & drug screen to client-required standards
Self-starter with strong organizational skills
Must be capable of prioritizing time sensitive documents
Ability to communicate effectively and concisely, both in writing and verbally
Ability to work in a fast-paced environment; effectively sharing ideas, skills, and knowledge
Willingness to gain knowledge in all aspects of the mortgage industry Ability to keep up with changing statutes, laws & regulations
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