MEDICAL ASSISTANT MANAGER

Seattle, WA, United States

**Medical Assistant Manager**

Country Doctor Community Health Centers (CDCHC) is a not for profit organization that operates two primary care clinics, an after-hours clinic, school-based health centers, and a dental clinic. The Carolyn Downs Family Medical Center was founded by the Seattle Black Panther Party 50 years ago in Seattles Central District. The Country Doctor Community Clinic was established in 1971 by the residents of the Capitol Hill community to provide affordable and comprehensive primary health care services. Our founding principles of social justice live on today. We care for patients from around the region and the world, of all ages, gender identities, and abilities, including people with and without health insurance. Our staff work with a multi-disciplinary team of dedicated and dynamic individuals who share our commitment to health equity.

**Country Doctor Community Clinic (CDCC)** is hiring a passionate and mission-driven Medical Assistant Manager that will continue the work of social justice and health equity in the Capitol Hill Community. The Medical Assistant Manager will support and inspire our Medical Assistants as they continue to grow while promoting an atmosphere of openness and honesty, and working to make health care accessible to the residences in Seattles Capitol Hill District and beyond.

**Position Summary:**

The Medical Assistant Manager provides oversight for the day-to-day functioning of the clinic and will create and maintain the clinic schedule that facilitation operations and direct supervision and support to the Medical Assistants. The Medical Assistant Manager will ensure that we continuously provide high-quality care to an ethnically diverse patient population.

**Responsibilities:**

Responsibilities include staff management and supervision, compliance, and building relationships through customer service. In collaboration with the Clinic Manager, Clinical Directors, Providers, Department Supervisors, and Clinic Administrative Support, this position implements, manages, and maintains CDCHCs values, goals and objectives with an emphasis placed on the delivery of quality patient care. In addition, the Medical Assistant Manager is responsible for in-the-moment problem-solving to facilitate the smooth functioning of the clinic on any given day, involving nurses and providers as needed for appropriate clinical support/input. The Clinic Manager supervises this position.

The Medical Assistant Manager works within a multi-disciplinary health care team, supporting the clinic goals of quality care and patient satisfaction by:

Serving as a clinical and supervisory resource to Medical Assistants and other clinic staff

Promoting a positive work experience for support staff and a positive patient experience

Working with the Medical Assistant Leads and Preceptors to hire, orient and train new staff

Performing staff evaluation and needed progressive disciplinary actions

Work with MA Preceptors to coordinate MA Externs, including interview, assessments, and approval to hire upon completion of MA licensure

Planning and facilitating staff meetings, training, and team-building activities

Monitoring staff schedules, including review of time off requests to ensure adequate staffing is available to deliver quality care

Team problem solving to ensure smooth clinic operation

Assisting providers with routine and complex patient care

Coordinate patient care

Develop clinic protocols and provide training on implementation

Oversee the daily functioning of the clinic systems, including, but not limited to, medical supplies, materials, and equipment.

**Education/Training/Experience:**

WA State MA License and two years of MA experience required

High school diploma required, BA/BS preferred

At least three years of supervisory experience in a primary care setting

Computer proficiency in MS Office, Word, Excel, and various computer software programs and electronic health records

Experience working with an electronic health record- EPIC preferred

Experience in a multi-cultural environment providing care to the medically underserved population

Strong interpersonal and effective problem-solving skills

**Abilities:**

Ability for critical thinking and problem solving

Ability to quickly learn any software or database program

Ability to interact and work well with people from diverse cultures and backgrounds

Independent work style

Ability to multi-task, be flexible, and organized

Ability to function in highly stressful situations, and prioritize effectively with numerous competing priorities

**Salary:**

$28.34 $39.77; based on experience, this is an hourly, full-time position.

**Benefits:**

We provide a robust suite of benefits to all employees working 20 hours a week or more. Benefits include the choice of three medical plans (2 PPO and 1 HMO) (basic medical benefits are covered at 100% for employees and 75% for dependent children). Two dental plans, long-term disability insurance programs, as well as life insurance and accidentaldeath and dismemberment coverage. Also, employees have access to flexible spending accounts, a subsidy up to 50 % of the cost of an ORCA pass, and a generous safe harbor 401K plan with a 3 % base employer contribution plus an additional2% discretionary match, depending on the amount employee contributes.

**HOW TO APPLY:**

We are committed to building a culturally diverse workplace and strongly encourage women, persons of color, LGBTQ individuals, veterans, persons with disabilities, and persons from other underrepresented groups to apply. Review of applications will begin immediately and continue on a rolling basis, but applicants are encouraged to apply as soon as possible. Please send a cover letter (see below), resume, and list of references to the Human Resources Department, e-mail to [email protected]. Please refer to Medical Assistant Manager in the subject of your e-mail.

Please address the following in your cover letter:

To be considered for this position, you must specifically answer this question in your cover letter.

Country Doctor Community Health Centers is passionate about serving patients of all ethnicities, races, genders, gender identities, languages, and backgrounds, and employing individuals who are equally committed to this mission. To ensure our organization is best serving these populations, we strive to promote policies that enable us to work effectively in all cross-cultural situations, with patients, with our coworkers, and with the community.

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