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Heretic
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking a Customer Service Representative with at least 2 years of professional experience to join an early stage consumer business that Heretic Ventures is launching. The ideal candidate is proactive and personable, has prior experience in customer service for an early stage consumer startup, and is ready to be
Job Source: HereticHERETIC
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking an early career or aspiring product manager to join a stealth generative AI consumer business that Heretic Ventures is launching. The product manager will partner closely with the Head of AI Product to develop consumer-centric generative AI solutions. The role will be instrumental in shaping the compan
Job Source: HERETICHeretic
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking its first Category Manager to join an early stage generative AI consumer business that Heretic Ventures is launching. The ideal candidate is an entrepreneurial, analytical generalist grounded in merchandising. S/he has had 5+ years of merchandising experience and a MBA. This individual will own revenue
Job Source: HereticHeretic
San Francisco, CA, United States
Overview Of Role Heretic Ventures is seeking an early career or aspiring product manager to join a stealth generative AI consumer business that Heretic Ventures is launching. The product manager will partner closely with the Head of AI Product to develop consumer-centric generative AI solutions. The role will be instrumental in shaping the compan
Job Source: HereticHERETIC
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking an experienced Software Engineer with Python experience to join an early stage generative AI consumer business that Heretic Ventures is launching. The ideal candidate has experience in building scalable and reliable back-end systems and is ready to work in a hands-on environment with new technologies a
Job Source: HERETICHeretic
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking an experienced Software Engineer with Python experience to join an early stage generative AI consumer business that Heretic Ventures is launching. The ideal candidate has experience in building scalable and reliable back-end systems and is ready to work in a hands-on environment with new technologies and
Job Source: HereticHeretic
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking an experienced Software Engineer with Python experience to join an early stage generative AI consumer business that Heretic Ventures is launching. The ideal candidate has experience in building scalable and reliable back-end systems and is ready to work in a hands-on environment with new technologies a
Job Source: HereticHeretic
San Francisco, CA, United States
Overview of Role Heretic Ventures is seeking an experienced Senior Software Engineer with extensive back-end Python experience to join an early stage generative AI consumer business that Heretic Ventures is launching. The ideal candidate has extensive experience in building scalable and high-performance back-end systems from the ground up (preferab
Job Source: HereticSan Francisco, CA, United States
Overview of Role
Heretic Ventures is seeking a Customer Service Representative with at least 2 years of professional experience to join an early stage consumer business that Heretic Ventures is launching.
The ideal candidate is proactive and personable, has prior experience in customer service for an early stage consumer startup, and is ready to be the first point of contact for the company's early adopters. They will work across all functional areas to fully immerse themselves in all consumer-facing aspects of the product and platform, representing the voice of the customer across the organization.
This is a unique opportunity to help build a billion-dollar company from the ground up while learning from successful repeat entrepreneurs and a team of experienced mentors and advisors.
This is a hybrid role with the expectation of 4 days per week in-person in our sunny Presidio, SF office. The position is a full-time contract position, with the potential for permanent employment over time.
About Heretic
Heretic Ventures is a San Francisco-based venture studio ideating and launching new businesses in the creator economy, including those that capitalize on AI/ML technology. Heretic is run by Managing Partner Mariam Naficy, who founded and built the pioneering internet companies Minted and Eve.com. Heretic is backed by household names in Silicon Valley (investors and entrepreneurs), who act as the studio's advisors both in selecting and in advising companies.
Responsibilities
First Responder: Serve as the initial contact for customer inquiries, feedback, and issues, providing timely and friendly assistance.
Issue Resolution: Address and resolve customer concerns promptly, maintaining a positive and helpful demeanor.
Product Knowledge: Develop a deep understanding of our product to effectively assist customers and provide accurate information.
Communication Liaison: Collaborate closely with cross-functional teams, relaying customer feedback and insights for continuous improvement.
In-Person Engagement: Be on-site four days a week in our San Francisco office to facilitate real-time communication with the team and gather immediate insights.
Qualifications Bachelor's degree preferred
1+ years of experience in customer service, preferably for a consumer-facing technology company
Customer-Focused: A passion for delivering exceptional customer service and ensuring a positive user experience.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner.
Adaptability: Thrive in a fast-paced startup environment, able to quickly learn and adapt to changes.
Problem-Solving: Demonstrated ability to troubleshoot and resolve customer issues independently.
Tech Enthusiast: Interest in and basic understanding of consumer technology products.
Nice to Haves Early Startup Experience: Exposure to or experience working in the early stages of a startup.
Product Launch Exposure: Familiarity with the dynamics of a product launch and the challenges associated with early customer interactions.
Email Alert for Customer Service Representative (Stealth PortCo) jobs in San Francisco, CA, United States
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