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HP
Madison, WI, United States
This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to
Job Source: HPAT&T
Madison
**Job Description:** Join an elite group of sellers bringing customized, white glove experiences directly to the customer’s door. Field Sales Representatives at AT&T are driven to connect –every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge to make your sales goals happen. With uncapped com
Job Source: AT&TBock Water Heaters Inc
Madison, WI, United States
Department: Customer Support FLSA Status: salary, exempt Reports To: Director of Product Support Working Hours: 8:00 am to 5:00 pm/Flexibility Summary: Act as a technical resource to customers via phone and other members of the department to address and resolve inquiries and problems with products and equipment. Essential Duties & Respons
Job Source: Bock Water Heaters IncRed Knight Solutions, LLC
Madison, WI, United States
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Te
Job Source: Red Knight Solutions, LLCVerint Systems
Madison, WI, United States
At Verint, we set the standard for understanding the unique fraud and security challenges for financial institutions. Our mission is to help financial institutions meet their specific needs with our specialized suite of security solutions. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and
Job Source: Verint SystemsThe Ladders
Madison, WI, United States
Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our cus
Job Source: The LaddersTDS Telecom
Madison, WI, United States
JOB REQUIREMENTS: Technical Support Advisor Job Locations US-Remote Location ID 2024-23621 Company TDS Telecom Pay Range \$17.31 - \$25.97 Overview TDS Telecom is currently seeking Technical Support Advisors to join our team. This is a 100% remote work from home position in any of the 40+ US states in which TDS has a presence!! We will provide the
Job Source: TDS TelecomETC
Middleton, WI, United States
Do you love solving problems? Being able to come through with a solution in a pinch? ETC is looking for our next great Tech Support Specialist to join the Middleton, WI team! ETC is a leader in visual entertainment technologies, and our team of Tech Support Specialists are responsible for identifying technical issues and providing solutions to o
Job Source: ETCMadison
This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.
**Responsibilities**
* Maintains high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
* Handles customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
* Delivers comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
* Responds adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
* Uses proactive monitoring procedures and tools to identify problem prevention opportunities.
* Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
* Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
* Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
* Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
* Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.
**Education & Experience** **Recommended**
* High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
* Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
**Knowledge & Skills**
* Automation
* Chemistry
* Commissioning
* Customer Relationship Management
* Customer Support
* Electrical Engineering
* Electromechanics
* Electronics
* Environment Health And Safety
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Operating Systems
* Preventive Maintenance
* Process Improvement
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment
**Cross-Org Skills**
* Effective Communication
* Results Orientation
* Learning Agility
* Digital Fluency
* Customer Centricity
**Impact & Scope**
Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.
**Complexity**
Works on assignments that are routine to moderately complex in nature and require basic problem resolution.
**Disclaimer**
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Equal Opportunity Employer (EEO):
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Email Alert for Field Technical Support Representative_ jobs in Madison
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