Customer Service Specialist
Altamont, NY, United States
Job Description
Customer Service Representative Job Description
PrimeSource Building Products Inc., one of the nation's largest wholesale distributors of building supply products, has an immediate opportunity for a Customer Service Specialist, in support for PrimeSource's Inside Sales Department.
This Customer Service Specialist role will provide the admin support for PrimeSource Inside Sales function. Some responsibilities include the following:
Enters bulk of sales teams will call and warehouse orders ensuring 99.9% order accuracy
Enters RMA's into system and coordinates with ops to determine if return is necessary
Enters Credits into system and coordinates with ops to determine if credit is warranted
Handles Home Depot and Lowes calls and coordinates with ops when necessary
Coordinates BMG orders with Territory Managers and BMG support team
Assists will call customers find the will call office to pick up orders
Acts as phone tree back up for sales team handling overflow calls and customer service calls
Supports product literature and marketing materials to the customer and sales team
Responsible for communicating route code changes to sales team and coordinating with ops on missing route codes on customer file
Supports the Inside and Outside Sales Teams with urgency
Responsible for utilization of salesforce.com to document calls and any other customer interaction or leads
Completes daily work tasks diligently and efficiently
Performs other duties as assigned by management to address and provide effective support of company mission, values and goals
High school diploma or general education degree (GED); and one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience. Strong PC skills including Windows, MS office suite
CRM Systems
Company Reporting Software
SAP preferred
Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times.
Ability to learn new technology quickly
Excellent verbal, written communication
Job Type: Full-time
Benefits: 401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Schedule: Monday to Friday
Supplemental pay types: Commission pay
Work Location: In person
PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors. All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.
PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion. PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.. PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.
PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.