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Everlight Solar
Columbus, OH, United States
Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative This entry level position is full-time, remote, and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, establishing and building relationships
Job Source: Everlight SolarVerizon Communications, Inc.
Columbus, OH, United States
**Remote Customer Service Representative** * Job # 591614 * Date posted - 2022-02-04 Share this Job **** **When you join Verizon** Verizon is one of the worlds leading providers of technology and communications services, transforming the way we connect across the globe. Were a diverse network of people driven by our shared ambition to shape a bette
Job Source: Verizon Communications, Inc.GetInsured
Columbus, OH, United States
It's truly an exciting time to be a part of GetInsured We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope t
Job Source: GetInsuredDisabled Veteran Solutions
Pataskala, OH, United States
Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the best talent, we reward our team members with competitive salaries and a comprehens
Job Source: Disabled Veteran SolutionsConcentrix
Columbus
Job Title: Customer Service Representative - Remote (Seasonal, Healthcare) Job Description **JOB DESCRIPTION** The Customer Service Representative - Remote (Seasonal, Healthcare) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine
Job Source: Concentrix1st Choice Family Services
Columbus, OH, United States
**Customer Service Representative** Call Center Columbus, Ohio Minimum Experience **Entry-level** Compensation **$11-$15** Here at 1st Choice Family Services., we are the leading company in our industry. We are hiring an experienced Customer Care Representative to help us keep growing. If you're dedicated and ambitious, 1st Choice Family Services i
Job Source: 1st Choice Family ServicesINEOS
Dublin, OH, United States
INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative I to join our INEOS Composites business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to Customer Service Manager As a Customer Service Representative, this role will process cust
Job Source: INEOSEssilorLuxottica
Columbus, OH, United States
Requisition ID: 845127 Position: Full-Time We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to cr
Job Source: EssilorLuxotticaColumbus, OH, United States
**Location:** Columbus, OH
****
****Things We Value:****
* Acting with the highest level of honesty, trust, character and transparency.
* Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
* Commitment to excellence in reaching our full potential as individuals and as an organization, exceeding the ordinary and the expectations of our partners.
* Approaching every challenge with creative energy, discovering unrivaled solutions to maximize success; focus on creating and delivering compelling customer value.
* Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
****Who You Are/What You'll Do:****
You are ambitious and passionate and you are ready to deliver a customer experience like no other. You are a great communicator, with strong customer/client focus, problem solving and analysis skills, and excellent time management ability. The Customer Service Representative serves as the primary contact for customers, agents and clients in the US and Canada. You will decide appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards. You will also be involved heavily in completing back-office functions and acting as a mentor for new associates during the training process.
****Day to Day:****
* Display empathy, courtesy and respect while communicating with customers, client partners, or service providers.
* Verify contract information and initiate claims based on client specific terms and conditions while following internal procedures.
* Perform basic troubleshooting on electrical and mechanical products including but not limited to: Appliances, Power Tools, Massage Chairs, Cell Phones, and Consumer Electronics etc.
* Assist customers with other service contract or MFG warranty related issues including but not limited to: contract/product registration, cancellation and billing issues etc.
* Accurately document and update records in required systems.
* Use effective decision making skills to resolve the customer's issue during the call.
* Maintain call handling performance metrics for Average Speed of Answer, Service Level, Average Handle Time, Personal Time and Quality Monitoring review.
* Approve service dispatches $200.00 or replacement claims up to $800.00 once approved by management.
* Perform other related duties as required. Complete department back office functions. (Error Forms, Contract Updates, etc.)
* Participate in assigned Individual Development Plans centered around associate development.
* The position is full time with a 40-hour work week. Overtime may be required.
We are a melting pot of people who challenge one another, and we cultivate winners. Each of our team members recognize their role in the customer journey from beginning to end, building connections along the way. Our culture isnt just about the color on the walls or company picnics. We are passionate and innovative people who foster one anothers energy and successes. The relationships we build with each other, our clients and customers go beyond punching the clock.
In addition to being a phenomenal place to work, we value our team members and provide competitive pay, benefits, 401K, excellent PTO, training and development as well as tuition reimbursement!
****Position Type/Expected Hours of Work****
* Monday, Tuesday, Wednesday, Friday, and Saturday - 9:00 a.m. - 5:30 p.m. Eastern Time. Days off - Sunday and Thursday
* Monday, Tuesday, Thursday, Friday, and Sunday - 9:00 a.m. - 5:30 p.m. Eastern Time. Days off - Wednesday and Saturday
* Monday, Tuesday, Wednesday, Thursday, and Sunday - 10:30 a.m. - 7:00 p.m. Eastern Time. Days off - Friday and Sunday
* Monday, Tuesday, Thursday, Friday, and Sunday - 10:30 a.m. - 7:00 p.m. Eastern Time. Days off - Wednesday and Saturday
* Monday, Wednesday, Thursday, Friday, and Sunday - 12:00 p.m. - 8:30 p.m. Eastern Time. Days off - Tuesday and Saturday
****Required Education and Experience****
* High School Graduate or General Education Degree (GED).
* At least six months of related experience.
****Preferred Education and Experience****
* 2+ years of customer service within a high volume call center environment is preferred.
* Ability to type 45 wpm and use a 10-key.
* General knowledge of Database software, Internet software, Spreadsheet software and Word Processing software.
* Ability to effectively communicate with customers.
* Bachelor's Degree.
*The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as a comprehensive, complete or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-verify company.*
Email Alert for Remote Customer Service Representative jobs in Columbus, OH, United States
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