Senior Digital Product Manager

Vancouver, WA, United States

Our Story: It’s no surprise that our story is a little unconventional. After all, Papa Murphy’s brought an entirely new approach to the pizza industry. But our unique idea is a simple one. We focus on using quality ingredients, prepared fresh daily, to offer our guests everyday meal solutions to take ‘n’ bake at home with ease. That commitment to quality and creativity extends beyond just our delicious and craveable products. At Papa Murphy’s it is our mission to create a culture of collaboration, accountability, and inclusion. Because we know that what makes us great isn’t just what we make, it’s what we make together.

Position Overview: As the Senior Digital Product Manager, you will be the critical link connecting the customer, business, and technological spheres, spearheading new website and mobile app projects that enhance Papa Murphy’s Online Ordering business. With a deep understanding of both the restaurant guest and the demands and priorities of Papa Murphy’s various business departments—including Brand, Innovation, Digital Marketing, Operations, and Technical teams—you will collaborate with senior business leaders and stakeholders to develop a user-friendly digital experience that helps our guests smoothly navigate to select the right menu items, bundles and loyalty rewards, leading them to their ideal mealtime ordering and checkout experience.

The Senior Digital Product Manager will develop and recommend product strategies that are aligned with overarching business objectives and strategy, while considering the broader market dynamics and evolving technology landscape. You will also serve as a critical liaison, advocating for long-term strategic initiatives and continuous investment in the business.

You will be responsible for making sure we build the right products and features for our customers and business.

Product Vision and Strategy Formulation: Craft and articulate a clear vision and strategy for standardized operations that aligns with broader business goals. Keep pace with industry trends, competitive dynamics, and emerging technologies to foster continual innovation and improvement.

Cross-Functional Collaboration: Engage intensively with cross-functional teams, including brand & innovation, operations, and digital performance teams, to ensure effective product development and launches. Promote a culture of collaboration and transparent communication to meet shared objectives.

Product Lifecycle Management: Oversee the entire product lifecycle, from the initial ideation phase through to launch and subsequent optimization. Implement growth strategies aimed at enhancing customer acquisition and increasing app downloads.

Market and Customer Research: Conduct comprehensive market research and analyze user journeys to pinpoint opportunities for product enhancements.

A/B Testing and Experimentation: Implement and manage A/B testing protocols and other experimentation methods to optimize product features and user experiences. Use results to drive product decisions and iterate based on quantitative feedback.

Performance Analysis: Establish and track key performance indicators (KPIs) for customer experience journeys. Regularly assess performance data to gauge success and pinpoint areas needing improvement. Employ data-driven insights to refine strategies and make well-informed decisions.

Stakeholder Management: Cultivate and sustain robust relationships with both external partners and internal stakeholders critical to operational initiatives. Serve as the principal liaison for stakeholders, handling queries and ensuring alignment with the product’s objectives.

Progress Reporting: Deliver clear and concise reports on progress, outcomes, and strategic recommendations to senior management, utilizing well-crafted narratives and detailed reviews. What we bring to the table:

Salary range: $105,000-$115,000. Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Competitive insurance benefits including medical, dental, vision, HSA, and FSA (dependent care/medical)

Company paid life, accidental death & dismemberment, and long-term disability insurance

Optional supplemental life, accidental death & dismemberment, and short-term disability insurance

401(k) retirement account with employer match and immediate vesting

Paid time off accrual account (starts at 15 days per year, with an additional day added annually up to 25 days)

10 paid holidays per year, plus an additional 2 floating holidays

8 Hours of Papa Cares Volunteer Hours per year

Paid Parental Bonding Leave

Tuition Assistance

Employee Assistance Program

50% pizza discount at Papa Murphy’s Company Stores What you bring to the table:

Deep Understanding of Digital Platforms: Proven experience in managing website and mobile app development projects, with a strong grasp of technical requirements and the ability to work closely with IT and development teams.

Strategic Thinking and Visionary Skills: Ability to develop and articulate a clear product vision and strategy that aligns with business objectives and market trends. Skilled in strategic planning and execution with an eye for long-term growth and innovation.

Customer-Centric Mindset: A strong focus on customer experience and user interface design, with experience in conducting market research, user testing, and journey mapping to enhance product offerings.

Data-Driven Decision Making: Proficiency in using data analytics tools to track performance and make informed product decisions. Experience in establishing and monitoring KPIs to assess product success and areas for improvement.

Cross-Functional Team Leadership: Demonstrated ability to lead and collaborate with cross-functional teams, including Brand, Innovation, Operations, and Digital Marketing. Excellent interpersonal and communication skills to ensure effective teamwork and stakeholder engagement.

Experience with A/B Testing: Hands-on experience in managing A/B tests and other experimentation techniques to refine and optimize the user experience.

Project Management Skills: Strong organizational skills with the ability to manage multiple projects simultaneously, from conception through to execution and optimization.

Stakeholder Management: Experience in managing relationships with a wide range of stakeholders, including senior leaders and external partners, ensuring alignment with the overall product strategy.

Agility and Adaptability: Comfort with a fast-paced, evolving environment and the ability to pivot strategy based on market feedback and emerging technological trends. Foundations of your career:

Educational Background: Bachelor's degree in Business, Computer Science, Engineering, or a related field preferred, or equivalent related work experience.

Professional Experience: Minimum of 5 years of experience in digital product management, particularly in website and mobile app development within the restaurant industry or a closely related field.

Technical Proficiency: Knowledge of the latest digital technologies, platforms, and industry best practices. Experience with product management tools and software, such as JIRA, Confluence, or similar.

Analytical Abilities: Strong analytical skills with the ability to interpret vast amounts of data and to multi-task on multiple projects and initiatives.

Communication Skills: Exceptional communication and presentation skills, capable of conveying complex ideas effectively to diverse groups of stakeholders.

Leadership Experience: Proven track record of leading cross-functional teams in a dynamic business environment. Please Note:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Papa Murphy’s International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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