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Comcast Corporation
Norristown, PA, United States
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of chan
Job Source: Comcast CorporationEnvestnet
Berwyn, PA, United States
Description Envestnet is seeking a passionate and talented Senior Database Support Engineer to join our Technology team. This position is expected to report to our Berwyn, PA office. Envestnet is transforming the way financial advice and wellness are delivered. Our mission is to empower advisors and financial service providers with innovative t
Job Source: EnvestnetThinc Forward
West Chester, PA, United States
We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving net
Job Source: Thinc ForwardPenn Psychiatric Center
Phoenixville, PA, United States
Psychiatric Medical Practice with offices in Phoenixville and Collegeville seeking IT Support Specialist to ensure the stable operation of the in-house computer network. optimizing all network hardware, software, and data connectivity. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate
Job Source: Penn Psychiatric CenterCollegium Charter School
Exton, PA, United States
Position Type: Technology/Technology Support Specialist Date Posted: 4/24/2024 Location: Collegium Charter School Job Description Title: Technology Support Specialist I Reports To: Director of Technology Employee Type: Full-Time, 12 months, Salaried, Exempt Summary The role of the Technology Support Specialist is to ensure proper computer o
Job Source: Collegium Charter SchooleTeam
Wilmington, DE, United States
BAND 2 JOB DESCRIPTION Job Description The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate custo
Job Source: eTeamPenn Psychiatric Center
Phoenixville
Job Description Job Description Psychiatric Medical Practice with offices in Phoenixville and Collegeville seeking IT Support Specialist to ensure the stable operation of the in-house computer network. optimizing all network hardware, software, and data connectivity. The person will also analyze and resolve end user hardware and software computer
Job Source: Penn Psychiatric CenterSusquehanna International Group
Narberth, PA, United States
Overview Susquehanna International Group (SIG) is seeking a Database Engineer to join our trading systems production engineering team. You would join a diverse team of database administrators, software developers, and production engineers that are responsible for providing reliable platforms and services for our trading systems, including SQL and N
Job Source: Susquehanna International GroupWest Chester
Job Description Job Description We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving network issues, configuring operating systems, and using remote software connections to provide immediate support. You will contact clients via phone or ticketing system and/or provide clear, written instructions and technical manuals. To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, or a similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities Handle all incoming support calls, emails, and verbal communications as the first line of support for all reported issues
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Document technical knowledge in the form of notes and manuals
Troubleshoot servers, VM, firewalls, network outages
Handle Tier 1 and Tier 2 tech support calls
Other duties as assigned
Requirements
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years)
Must possess strong troubleshooting skills related to PCs (software and hardware), Networking (LAN, WAN, VPN, etc.), printers, scanners, analog fax, email, etc.
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
AS or greater degree in Information Technology, Computer Science, or relevant field
A+, Network +, Microsoft Certification or related technical certification a plus
MSP experience preferred
Good written and oral communication skills
Normal hours are Monday - Friday 11 am - 8 pm EST
DENTAL IT SUPPORT experience highly desired
Benefits
Medical, Dental, and Vision Benefits (employee premiums covered at 80-100%)
Paid time off (plus public holidays)
Training & Development
401(k)
Life Insurance
Hybrid work environment offered if local to West Chester, PA, otherwise fully remote
Physical Demands While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
IT Support Engineer jobs in West Chester
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