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Genuine Parts Company
San Antonio, TX, United States
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: * Responds to basic customer inquires regarding products, provides quotes, and handles order entry. * Places customer orders via telephone, fax, email, electronic methods
Job Source: Genuine Parts CompanyHomeTeam Pest Defense
San Antonio, TX, United States
** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** D340018926 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our friendly, w
Job Source: HomeTeam Pest DefenseConduent Business Services
San Antonio, TX, United States
**Customer Service Representative** CAROUSEL_PARAGRAPH * San Antonio, Texas * Call Center * 54661 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients
Job Source: Conduent Business ServicesPacific Seafood Group
San Antonio, TX, United States
** Customer Service Representative** **Job Category****:** Sales/Distribution **Requisition Number****:** CUSTO05561 Showing 1 location **Job Details** **Description** **Summary** Responds to customer inquiries ensuring customers receive efficient and courteous service. Responsible for all aspects of providing quality telephone support to clients a
Job Source: Pacific Seafood GroupSWBC PEO
San Antonio, TX, United States
Customer Service Representatives will answer phone calls and various other message platforms in our call center, provide customers with information about the company, hours of operations, looking up part prices, negotiating the purchasing of vehicles and coordinating their pick-up. Previous Reception or call-center Experience is Preferred. The righ
Job Source: SWBC PEOSam's Club
Converse, TX, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
San Antonio, TX, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSam's Club
Cibolo, TX, United States
Job Summary: Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. They handle inquiries, assist with returns, exchanges, and are knowledgeable about store policies and products. Responsibilities: - Provide information to customers on products and services. - Handle returns, exchanges, and complai
Job Source: Sam's ClubSan Antonio, TX, United States
Customer Service Representative
San Antonio, TX
US Citizenship*
Responsible for basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
Job Responsibilities
Supports customer to submit and process PTIN applications or creates and submits on behalf of customer.
Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries.
Assists customers with processing, identifying, and resolving processing issues.
Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. All cases shall be logged into a web-based agent desktop application.
Completes accurate account research for customer to confirm status of requests and applications.
Support Services shall be executed in compliance with processing and program knowledge bases published by client.
May be asked to assist Systems Operations team with testing of ServiceNow enhancements to improve user experience.
Occasional telework may be authorized. CSS must adhere to all company and client requirements according to the Telework Agreement.
Minimum Qualifications
High School Diploma or GED
0-2 years of Call center experience; 0-2 years of customer service or public relations experience.
Other Job Specific Skills
Ability to successfully adapt and perform during times of high call volume.
Ability to provide effective customer service and deal tactfully and courteously with the public.
Strong written and verbal communication skills.
Strong listening ability to interpret and clarify information being provided by customers.
Strong commitment to providing quality service.
Ability to foster a good working relationship and rapport with customers and peers.
Keen attention to detail and accuracy.
Ability to work well under pressure.
Unwavering dedication to customer satisfaction and resolving customer concerns.
Ability to convey enthusiasm, energy, and sincerity over the phone.
CSS must be able to commute to and work onsite at a facility in San Antonio, TX.
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Email Alert for Customer Service Representative jobs in San Antonio, TX, United States
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