Senior Product Manager

San Francisco, CA, United States

About Accolade

Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Please note this is a hybrid role working from our San Francisco office.

Ideal target base compensation range is $145,000.

A day in the life…

Establishing and owning the vision for how our care management capabilities and clinical insights are integrating into our overall platform and application roadmaps.

Evangelize the vision constantly so all stakeholders are aligned, have context and understand where we are going.

Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.

Own the product roadmap and backlog. Make tough strategic and tactical prioritization decisions while helping the company think long-term. Build trust with stakeholders by maintaining an understandable, accurate roadmap.

Breakdown work into manageable components, delivering incremental value to our customers.

Collaborate across teams. We win or lose as a company. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Own the metric measures (KPIs) used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions.

Develop new opportunities. With your finger on the pulse of the market, the customers and the engineering teams, you are uniquely positioned to discover and develop new opportunities and increase product value.

What We Are Looking For…

BA/BS in Computer Science and or a clinical degree, some related technical or scientific field and/or MBA

5+ years of product management or equivalent experience with demonstrated ability to discover opportunities, and then define and deliver products

Background or experience in the healthcare industry or closely related field, including clinical program development, population health, and case management

Strong data and analytics background

Strong technical abilities. You are intimately familiar with SaaS development practices used to build and deploy modern software applications.

Prior experience with health care application providers and strong experience of healthcare technology marketplace.

Exceptional written and oral communication and presentation skills.

Demonstrated ability to lead multidisciplinary teams and projects using agile methodologies and embracing a lean start-up philosophy.

Strong customer and stakeholder empathy. You must be not only the voice of the customer, but at various times the voice of marketing, finance, engineering, support and ops. You must be able to channel many points of view.

Understanding of the technical architecture of complex and highly scalable web / mobile applications products

Domain expertise in application lifecycle management, continuous delivery, launch/deployment, devops, application development, web application operations, PaaS, IaaS, cloud services.

Successful startup experience and / or scaling a business is strongly desired.

Who You Are

Data driven decision maker with strong organization and analytical capabilities. You excel at using quantitative analysis to inform the product direction and influence stakeholders

Fantastic collaborator, team player, negotiator and influencer.

Highly communicative, self-starting individual who maintains a fast fail entrepreneurial spirit.

Amazing ability to handle ambiguity effectively and oversee multiple projects at once.

Comfortable working and collaborating with clinical teams, data architects, and engineering teams.

Excited about continuous improvement and driving process improvement into technology

Benefits

Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

HDHP medical plan with generous employer contributions towards an HSA

401(k) Retirement Plan with matching employer contributions

Paid Time Off

Generous Holiday Schedule + 5 floating holidays

18 weeks of paid parental leave

Subsidized commuter benefits programs

Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

1 Volunteer days per year

Employee Stock Purchase Plan (ESPP) w/ employee discount

Our people are the Heart of Accolade

Together,we Are Building a Great And Enduring Businessthat Truly Makes An Impact. At Accolade, We Are Committed To Building Aworkplace Where All Can Grow And Thrive. We Do This By Living Our Core Values

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better?

Be Fearless

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other’s back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Want to learn more about who we are and what we value? Check out our Culture Book here!

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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