Customer Service Representative

Battle Ground, WA, United States

**Sea Mar Community Health Centers**

**Customer Service Representative**

**Program Services-Delivery - Battle Ground, WA - Full Time**

**Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):**

Customer Service Representative - Posting # 21827

**Position Summary:**

Full-Time CSR available for our Managed Care Department located at our Battle Ground Medical Clinic. The Customer Service Representative is responsible for screening all non-insured patients and ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They provide public health coverage enrollment assistance, insurance education, and public health coverage case management. Under the direction of the Managed Care Manager and Coordinator, they pro-actively contact customers, assist in the development and distribution of promotional material and engage in community outreach activities.

**E****ssential Duties** and **R****esponsibilities**

The Customer Service Representative:

* Serves as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.

* Assists with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.

* Assists in conducting outreach and participates on all corporate marketing campaigns, and in the distribution of informational / promotional materials approved by the Managed Care Department.

* Is responsible for maintaining activity records, submitting progress reports as directed by the Managed Care Department.

* Assists in identifying and advocating on behalf of the customer regarding barriers to coverage and or the utilization of health care services.

* Strives to increase customer health care service utilization, through education on services covered as well as customer responsibilities and to serve as case managers for families in accessing care.

* Assists in meeting established departmental and organizational goals and ensuring that customer access to the Managed Care Department services are maximized.

* Maintains skill levels by participating at all mandatory trainings, meeting competency testing requirements, maintaining local site standards, and reporting on health coverage policy changes impacting consumers and or processes.

* Performs any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

**E****ducation** and/or **E****xperience:**

* High School graduation; AA or BA in Social Services is preferred.

* At least 1 year of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for education, with a minimum of a high school diploma or equivalent required.

* The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

* This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.

* Must be able to communicate effectively with patients and staff in English, Spanish, or Russian, both orally and written.

* Bilingual (English/Spanish) is required.

**What We Offer:**

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, its a fulfilling career with opportunity for advancement. Full-time employees working 30 hours or more, receive an excellent benefit package of Medical, Dental, Vision, Life Insurance, Prescription coverage, Long Term Disability, EAP (Employee Assistance Program), paid-time-off starting at 24 days per year + 10 paid Holidays. We offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

**How to Apply:**

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Elena Milholland, Regional Coordinator at [email protected]

**/Sea Mar is an Equal Opportunity Employer**

Posted on 04/06/2021

External candidates may apply after 06/11/2021

This position is represented by Office and Professional Employees International Union (OPEIU).

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Full-timePart-timeTemporaryOn-Call Position Desired* Education, Training and Skills*

Note: Being unable to speak Spanish does not disqualify you from most positions at Sea Mar CHC.* I understand that any offer of employment is contingent upon satisfactory results of a criminal background check which will be conducted after initial screening of job applicants. I also understand that any offer of employment is contingent upon clearance that I am not excluded from participation in federally-funded programs. I authorize investigation of all statements contained in this application for employment. I understand that misrepresentation or omission of facts called for hereon will be sufficient cause for cancellation of consideration for employment or dismissal from the agency's service if I have been employed. I agree that Sea Mar and my previous employers shall not be held liable in any respect if any employment offer is not tendered, is withdrawn, or my employment is terminated due to falsity of the statements and answers in this application form. If I am employed, I understand that additional personal data will be required for determination of benefit eligibility and for statistical purposes. I am advised that in compliance with the Fair Credit Reporting Act, a routine investigation may be made concerning my character, general reputation, personal characteristics, and mode of living. I have the right to make a written request, within a reasonable period of time, for a summary disclosure of the nature and scope of the investigation. I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTOOD THE ABOVE STATEMENT. PLEASE TYPE YOUR NAME BELOW.* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. . Gender Race/Ethnicity Human Check*