Customer Service Representative I
San Bernardino, CA, United States
Salary : $49,628.80 - $63,523.20 Annually
Location : San Bernardino, CA
Job Type: Full-Time
Job Number: W2406-00004
Division: Administration
Section: Customer Service
Opening Date: 06/24/2024
Closing Date: 6/30/2024 11:59 PM Pacific
Job Summary
Are you looking for an opportunity for professional growth and development? Consider joining the City of San Bernardino Municipal Water Department as a Customer Service Representative I
The City of San Bernardino Municipal Water Department is seeking a self-starter able to work in a fast-paced environment serving as the first line of customer support, responsible for providing information, and addressing complaints and customer requests.
The class of Customer Service Representative is the entry and working level in the customer service series.
The ideal candidate will have graduated from high school, or the equivalent, one (1) year of recent customer service work involving public contact in person or over the telephone and maintaining customer account records, and type 30 wpm.
to view the Customer Service Representative I job description.
Minimum Qualifications
Education: Graduation from high school or GED/Equivalent
And
Experience: One year of recent customer service work involving public contact in person or over the telephone. Typing at 30 wpm is required.
Necessary Special Requirements
Successful completion of the Spanish bilingual test administered by Water Department Human Resources is required.
Possession of a valid Class "C" California Motor Vehicle Operator's License. For out of state applicants, a valid Driver's License is required and a valid Class "C" California Motor Vehicle Operator's License must be obtained within ten (10) days of appointment (CA Vehicle Code 12505c).
Physical Tasks and Environmental Conditions
Work involves exposure to potential physical harm, hazardous chemicals, and infectious disease. There is frequent need to stand, sit, stoop, walk, and perform other similar actions during the course of the workday. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
Incumbents require sufficient mobility to work in an office setting and operate office equipment, transport materials and supplies weighing up to 25 pounds, and to travel to various locations. Must be able to see in the normal visual range with or without correction with vision sufficient to read small print, computer screens and other printed documents. Must be able to hear in the normal audio range with or without correction. Employee accommodations for physical or mental disabilities will be considered on a case-by-case basis.
The San Bernardino Municipal Water Department offers a complete benefits package to full-time General Unit employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life and AD&D insurance, short-term disability, long-term disability, holidays, vacation, and sick leave.
Retirement for Current Members - For employees hired after 1/1/2013 who are current (Classic) members of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2% @ 55 ; highest single year of compensation.
Retirement for New Members - For employees hired 1/1/2013 or later and who are not a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% @ 62 ; 3 year final compensation. New members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law.
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01
Do you have a valid Driver's License?Possession of a valid Class "C" California Driver's License may be required depending on assignment. For out of State applicants, a valid driver's license is required. A valid Class "C" California Driver's License must be obtained within (10) days of appointment. Yes
No
02
Did you graduate from High School or do you have a GED/Equivalent? Yes
No
03
Which of the following best describes your highest level of completed education? Less than High School Diploma or GED/Equivalent
High School Diploma or GED/Equivalent
Less than 2 years of college
2+ years of college
Associate degree
Bachelor's degree
Master's degree or higher
04
How many years of recent full-time work experience do you have involving public contact in person or over the telephone and maintaining customer account records? None
Less than 1 year
1 year
2 years
3 years
4 years
5+ years
05
Keyboarding at least 30 wpm is required. Please indicate your current keyboarding speed. If you have a recent keyboarding speed certificate (within the last year), please submit a copy with your application.
Required Question