Program Manager, Safety/Risk

Jamaica Plain, MA, United States

Reporting to the Senior Manager, Patient Safety and Risk Management, the Program Manager for Patient Safety will work with quality and safety leaders throughout Brigham & Women's Faulkner Hospital (BWFH) to provide program management, and analytical/decision-making support for BWFH safety initiatives. The Program Manager will provide comprehensive program leadership, management, and facilitation for assigned patient safety programs and initiatives. They are responsible for data collection, analysis, and reporting to a wide range of clinical, administrative, and executive leaders. The Program Manager must be able to coordinate programs and improvement activities across multiple academic and operational departments concurrently and serves as a highly visible, energetic champion of patient safety throughout the organization. Extensive daily interaction with staff and senior leadership in the Department of Quality and Safety and throughout BWFH and Mass General Brigham (MGB) is a key component of this role.

Responsible for program management of multiple hospital wide patient safety initiatives: Work with committee chairs to identify strategic focus.

Responsible for ensuring all program goals and related tasks and timelines are completed in an efficient manner.

Support committee chairs during and between meetings.

Prepare agendas, minutes and follow-up on action items from meetings.

Prioritize program deliverables to meet deadlines.

Provide consulting support to aide decision-making and strategic planning by senior management.

Manage logistical and administrative aspects of multiple patient safety programs including overseeing resources, reporting requirements; and drafting quarterly and interim reports as needed.

Responsible for analytic support for the development and execution of comprehensive risk/safety register. Coordinate safety & quality data collection and prioritization.

Analyze key safety indicators across BWFH and report on outcomes.

Analyze and interpret safety data (Patient Safety Indicators, NPSG metrics, Hospital Acquired Conditions, rL Solutions, Serious Reportable Events, etc.) across BWFH.

Independently works to ensure Equity-informed High Reliability Organization (HRO) concepts are embedded throughout BWFH, such as, sequence of reliability, continuous improvement, just culture, increased reporting of adverse events and near misses, and increased transparency. Provides staff education to nurses, physicians and committees regarding HRO, patient safety, quality measurement and improvement, non-punitive reporting, and error prevention.

Works with Senior Manager of Patient Safety and Risk Management and the Patient Safety and Risk Management team to perform other strategic and operational duties, as required.

About Brigham & Women's Faulkner Hospital

Brigham and Women's Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171- bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum.Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties.Brigham and Women's Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive.

At Brigham and Women's Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you're looking for more than a career, join Brigham and Women's Faulkner Hospital.Our patients call it better care.Our employees call it home.

Qualifications Bachelor's degree required. Master's in Business, Health Management, Public Health or in another Social Science discipline is preferred.

Minimum 1year of experience working as a program/project manager or equivalent experience in consulting, quality measurement, quality improvement, patient safety, patient experience, clinical compliance and risk management.

Rapid pace, multi-tasking and adaptive skills essential, teamwork and interpersonal skills to support interdepartmental and hospital-wide initiatives.

Requires program management skills, excellent interpersonal skills, professional maturity and analytic ability.

Strong management skills with experience in planning, facilitating, and organizing improvement programs.

Experience with performance improvement methods, including statistical concepts and applications.

Clinical background and/or experience in patient safety, risk management coordination preferred but not required.

Comprehensive knowledge of healthcare services, systems and procedures.

Computer and Internet skills and experience required, including proficiency with MS Office products (Word, Excel, PowerPoint, and Access).

Superior organizational and interpersonal skills with ability to work independently.

Ability to manage multiple tasks and projects/program, meet deadlines and manage schedules.

High degree of professionalism, discretion, respect, and confidentiality.

Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs.

Excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides, and presenting to clinical and administrative audiences.

Ability to analyze and present data in a way to influence and change behavior.

Comfortable interacting with a vast array of administrative and clinical staff, ranging from frontline providers to senior and executive leadership.

Working knowledge of Electronic Health Records.

Thoughtful and creative problem-solving skills with the ability to identify and resolve relevant issues that may arise.

Must be flexible and able to manage a multi-faceted program with a self-directed work style, balanced with the ability to work collaboratively

EEO Statement

Brigham and Women's Faulkner Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.