Director of Information Technology and Systems

Marlborough, MA, United States

THE COMPANY

Galvion designs, develops, and manufactures ballistic helmets and dynamic power and data management solutions for the modern battlefield. We are a passionate, global, and fast-paced team collaborating with several strategic partners and are committed to enhancing the overall agility and survivability of the modern warfighter and tactical operator.

PRIMARY EMPLOYMENT OBJECTIVES

The IT/IS Director provides leadership, direction, oversight, and company-wide support for IT/IS functions including Hardware & Servers, Network Service, Enterprise Systems, Cyber Security, Web Support, and the Help Desk.

The IT/IS Director has a broad knowledge across IT & IS functions and can manage daily activities while creating & executing strategic plans for the improved support and growth of the company.

This position oversees and directs the daily support of all IT/IS services, and manages the execution (budget, schedule, and performance) of all the company’s strategic IT/IS programs.

SPECIFIC ESSENTIAL DUTIES & RESPONSIBILITIES

People:

Holds departmental meetings to review strategic goals and initiatives, promotes team building and works to provide career growth for staff.

Provides day-to-day supervision, conducts performance appraisals, and delegates work assignments for all IT/IS personnel.

Assists in recruiting, hiring, and providing appropriate training for IT/IS support staff.

Oversees the management of corporate help desk activities and resolves escalated issues if necessary. Analyzes help desk requests and uses findings to propose changes and/or improvements to reduce repeat complaints.

Process:

Enterprise Systems

Provides leadership and develop processes for the review and selection of business software.

Support in implementation of ERP system (INFOR) and centralization of data from multiple sources.

Provide oversight for the ERP system to include module selection, upgrades, maintenance, etc.

Provides management and oversight of all automation and production software (e.g. Minitab, Unipoint, doc control, etc.)

Provides management and oversight of all engineering, design and development software (e.g. Solidworks, Salesforce, etc.)

Provides guidance and support for visual (paperless) data management in manufacturing.

Cyber Security

Maintains responsibility for all layers of cyber security.

Works with CSO to plan and implement IT & IS solutions for data security requirements across Canada, US and Europe.

Understands, designs and recommends solutions that adhere to continually improving security best practices.

Informs, promotes, and develops security standards in all facets of business operations and customer data management.

Ensures IT/IS systems comply with various regulations such as ISO, DFARS, ITAR, CCG, CE+, LOI 25, GDPR, etc.

Infrastructure/ Network Management

Plans, Coordinates, and implements major modifications to existing network infrastructure with business units and corporate leaders.

Oversees and ensures optimization and availability of WAN.

Establishes and develops policies and procedures for infrastructure, information security and disaster recovery.

Anticipates future network needs and identifies proactive solutions and costs.

Oversees the planning and management of telephone systems including company-wide upgrade efforts.

Manages global mobile technology platforms including managing all necessary service providers.

Responsible for reliability of email systems.

Performance:

Oversees and maintains an integrated IT/IS budget working with the finance department to measure expected return-on-investment and other cost factors.

Helps establish periodic (monthly, quarterly, annually) efficient required financial data reporting for the business units and corporate CFO.

Works closely with internal and external constituents, develops and recommends IT/IS strategic direction for the company.

Ensures IT/IS strategic direction is in alignment with company goals and business unit requirements.

Based on IT/IS best practices, aligns IT/IS organizational structure with the overall needs of the company.

Provides leadership and oversight for the resources responsible for the execution of IT/IS requirements.

Develops a strong internal customer service culture within the IT/IS team.

KNOWLEDGE, SKILL & EXPERIENCE REQUIREMENTS

Bachelor Degree in Computer Sciences, Business Administration or related field.

Minimum of 10 years' experience In technical operations management and/or an equivalent combination of training and experience in complex, global work environments.

Demonstrated broad knowledge of ERP systems, implementation and support, networks, hardware, and software systems, vendor and contract management.

Prior experience building business systems particularly relating to the Business Intelligence Data and Analytics.

Experience developing IT/IS roadmaps and managing associated projects.

Extensive Cybersecurity and data privacy knowledge and experience implementing strategies and policies.

Demonstrated knowledge with ERP upgrades, improvements, modifications and implementations.

Proven experience building IT/IS driven solutions and dashboards for reporting to executive leadership.

Ability to effectively present information and respond to questions from groups of managers, employees or other stakeholder group.

Broad knowledge of current technology trends, processes and hardware.

Leading Global teams is required as multiple global locations are present.

This position can be based in Montreal, Marlborough, Massachusetts or Portsmouth, NH. There will be travel to all sites and occasional overseas travel as needed to international sites.

THE TEAM

You will work with an experienced and empowering leader and a team of passionate and driven individuals who are making a difference for our modern-day war fighters, law enforcement, and EMS.

Galvion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Galvion complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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