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Yakima Products
Lake Oswego, OR, United States
Based in the Pacific NW, Yakima Products Inc. has been a pioneer of cargo and gear management solutions since 1979. We connect you, your family, friends and all of your favorite gear through our mission of enhancing the journey and earning trust every day. We want bring our employees and consumers closer to nature with our innovative, rugged and de
Job Source: Yakima ProductsTricorBraun
Portland, OR, United States
Make our Customer Service team your best move ever We are looking for a Customer Service Manager to oversee the TricorBraun team’s operations and sales support services. Why here? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s larg
Job Source: TricorBraunCrmining
Portland, OR, United States
**Customer Service Manager** Portland, USA Reference: 5586356 CR Mining is a trusted supply partner within the global mining community - delivering highly innovative, productive and socially responsible products and technology solutions. Our leading products include the design and manufacture of ground engaging tools (G.E.T), cast lip systems, drag
Job Source: CrminingServpro Industries, Inc.
Portland, OR, United States
Benefits: Bonus based on performance Company car Competitive salary Free uniforms Opportunity for advancement Paid time off Vision insurance Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the cu
Job Source: Servpro Industries, Inc.SERVPRO of Southwest Portland
Portland
Job Description Job Description Benefits: Bonus based on performance Company car Competitive salary Free uniforms Opportunity for advancement Paid time off Vision insurance Customer Service Manager Job Summary The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing ex
Job Source: SERVPRO of Southwest Portlandhp
Vancouver, WA, United States
Consumer Services Senior Financial Analyst Description - There are not many times in your career when you get the opportunity to impact a multi-billion-dollar franchise, work with talented finance professionals, and be part of an amazing work culture. HP continues to invest, innovate, and incubate new business models everyday with the goal to deli
Job Source: hphp
Vancouver, WA, United States
Cloud Software Consumer Services Architect Description - This important position is for a senior Architect on the HP Cloud Consumer Solutions software development team. The team uses an Agile development model, paired programming, and a number of technologies. The work is complex, fast, and critically important to HP. We are looking for a technica
Job Source: hpPnws Awwa
Portland, OR, United States
Location 3105 SW 89th Ave, Portland, OR **Description** **West Slope Water District** **is actively recruiting for** **MANAGER, FINANCE & CUSTOMER SERVICE** **SALARY RANGE:** **$85,364 - $101,532** per year D.O.E. **CLOSING DATE:** Open until filled. First review, February 1, 2022 **BENEFITS:** Generous benefits include * **100%** employer
Job Source: Pnws AwwaPortland, OR, United States
Customer Service Manager- Consumer The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Position Summary We provide exceptional customer service to our end customers and are looking for the right person to enhance our service team's capabilities. You will do this by defining and building clear expectations around what it takes to achieve true customer satisfaction; providing the right tools to accomplish those expectations; and empowering your team to make the right calls at the right times. Through mentoring, innovative problem solving, analyzing, improving technologies and right sizing workloads, you will elevate our customer service team to reflect our best-in-class brands.ESSENTIAL FUNCTIONS OF THE POSITION (Other duties may be assigned.): Assess, review, create, and implement department policies that support our
Advocate for the end consumer to ensure we are creating the best customer
Stay current with industry trends to ensure we are providing the best possible service
Set department service goals
Identify problems in customer experience journey and work across departments to make improvements.
Lead projects to improve communication with our customers through our third- party communication tools (Zendesk, Sprout Social, Magento, etc.)
Lead projects to identify new opportunities using new
Manage recruiting, interviewing, and hiring process
With the support of team leads:
Educate and train the various positions within the customer service team
Drive daily activities of personnel to ensure balanced workflow and timely
Measure performance and provide timely, constructive feedback to team
Monitor and audit CRC's customer interactions for accuracy and coaching
Identify training and growth
Set team schedules
Deliver and document disciplinary actions in accordance with organizational policy
Provide and track accurate timely payroll
Prepare and conduct quarterly performance
Organize and execute regularly scheduled CRC department
Regularly review staffing and scheduling needs to ensure proper coverage to meet service levels.
Position Requirements & Qualifications To perform this job successfully, an individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 4 year degree required
4+years in a management capacity
7+years customer service experience
Highly developed sense of integrity and commitment to customer satisfaction
Must be dependable and team orientated
Must have strong leadership and motivational skills
Strong problem solving skills
Strong project management skills
Must be able to work across departments
Excellent verbal and written communication skills
Ability to use, learn and manage across multiple software systems
Must be willing to conduct oneself in accordance with LFI's Core Values
Environmental Factors / Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will work remotely. Reporting This position reports directly to Sr. Ecommerce & Customer Service Manager Job Posted by ApplicantPro
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Customer Service Manager-Consumer jobs in Portland, OR, United States
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