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Wix.Com Ltd
San Francisco, CA, United States
207501 **Customer Care Expert (Portuguese Language)** San Francisco ****We are:**** Wixs Customer Care Team in San Francisco. We build amazing products that help our users grow their businesses. We care about improving our user's experience and success!We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employ
Job Source: Wix.Com LtdPG&E Corporation
Oakland, CA, United States
Requisition ID # 157617 Job Category: Customer Support / Operations Job Level: Individual Contributor Business Unit: Engineering, Planning & Strategy Work Type: Hybrid Job Location: Oakland Department Overview The Clean Energy Transportation (CET) group is focused on accelerating the adoption of clean vehicles in California and has an ambitious goa
Job Source: PG&E CorporationAries Technology
San Francisco, CA, United States
Position Purpose The purpose of this position is to oversee the overall smooth running of each individual casino by displaying professionalism to each individual they come into contact with. Position Responsibilities CCR's are responsible for the reporting of daily communication with each casino, training all necessary casino staff and entertain
Job Source: Aries TechnologyMosser Companies
San Francisco, CA, United States
Location: Mosser Towers (350 Turk St., 455 Eddy St.) Job Summary: The Customer Care Coordinator provides administrative and security support to the Property Management Team. The Customer Care Coordinator is responsible for maintaining a professional and welcoming atmosphere for residents and visitors, patrolling the building and enforcing buildi
Job Source: Mosser CompaniesMoxion Power Co.
Richmond, CA, United States
[Full Time] Manager, Customer Care at Moxion Power Co. (United States) | BEAMSTART Jobs Manager, Customer Care Moxion Power Co. United States Date Posted 08 Jun, 2023 Work Location Richmond, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 available Abou
Job Source: Moxion Power Co.Lattice Incorporated
San Francisco, CA, United States
**Customer Care Associate** at Lattice San Francisco, CA ****About Lattice**** Lattice is on a mission to build cultures where employees and their companies thrive. In an age where innovation is happening all around us, there's commonality people are driving these changes. We offer a solution that helps companies put employees first. Lattic
Job Source: Lattice IncorporatedZenith American
Alameda, CA, United States
Title: Customer Care Advocate Department: Customer Care Union: Teamsters 853 Grade: 3 FLSA: Non-exempt Hours per week: 40 Date Posted: 04/17/2024 Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "H
Job Source: Zenith AmericanApple, Inc.
Emeryville, CA, United States
Summary Posted: Apr 11, 2024 Role Number: 114438148 Do you love to collaborate and help businesses thrive? At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Expert, you help them learn about Apple products and explore variou
Job Source: Apple, Inc.San Francisco, CA, United States
AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Customer Care Expert
Customer Care Experts are responsible for evaluating the performance of the Intake and Customer Service departments in their interactions with new and existing customers. This position assists in the implementation of corporate and departmental policies, procedures, and service standards in conjunction with management. It models commitment to Adapthealth values, teamwork, and exceptional customer service from a Quality Assurance Control perspective. The Customer Care Expert creates a positive team environment through monitoring and staff training as well as the duties and responsibilities listed below.
Job Duties:
Develop and maintain working knowledge of current products and services offered by the company
Answer all calls and emails in a timely manner, in adherence to their goals
Document all call information according to standard operating procedures
Assist with escalated calls/issues and answer customer questions regarding products or services.
Assist with the Quality Assurance of the Contact Center i.e., Call evaluations, Phone Etiquette training, Order Processing and customer issue trouble shooting guidelines.
Assist with development and implementation of best practices with leaders in the parallel departments to benefit efficiency.
Troubleshoot emergency issues/concerns pertaining to patient orders and/or accounts.
Assist in troubleshooting or managing problem calls from patients, medical offices, or insurance offices.
Receive and follow up on feedback regarding Representative performance and areas of opportunity for improvement for the Representative.
Create quality score cards to track quality performance levels.
Monitor calls to ensure sales and service scripting is followed.
Quality check product knowledge, policies, and procedures
Coordinate with management on the calibration of sales and service processes in the call center environment
Create quality reports for supervisors and management on individual agents to suggest actions for improvement.
Meet with Supervisors on actions plans.
Build reporting on call center trends, scoring, and respond to ad hoc reporting requests.
Understand and follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
Provide employees with guidance in handling difficult or complex problems, as well as resolving escalated complaints or disputes.
Resolve customer service or billing complaints by performing activities, such as exchanging merchandise, refunding money, or adjusting bills.
Display a high level of adaptability, flexibility to change, and attention to detail.
Instill urgency in others so deadlines, Service Levels, and KPIs are met.
Recommend improvements in service and/or procedures.
Actively participate in Continuous Quality Improvement
Competency, Skills and Abilities: Excellent customer service skills
Analytical and problem-solving skills with attention to detail
Decision Making
Excellent ability to communicate both verbally and in writing
Ability to prioritize and manage multiple tasks
Proficient computer skills and knowledge of Microsoft Office
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
Work well independently and as part of a group
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements
Minimum Job Qualifications: High School Diploma or equivalent
Two (2) years' work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
Exact job experience is considered any of the above tasks in a Medicare certified.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.
Email Alert for Customer Care Expert jobs in San Francisco, CA, United States
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Please refresh the page and try again.
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