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SHI GmbH
Austin, TX, United States
Job Summary The ASG Service Desk Analyst II will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall service desk functions. The Product & MSP Service D
Job Source: SHI GmbHSHI International
Austin, TX, United States
Job Summary The ASG Service Desk Analyst II will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall service desk functions. The Product & MSP Service De
Job Source: SHI InternationalTruepill Inc.
Austin, TX, United States
**Information Technology Support Specialist** Austin, TX / Engineering Engineering / Full Time At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, weve been included on Forbes Next Billion-Dolla
Job Source: Truepill Inc.New Heights
Austin, TX, United States
New Heights - Information Technology (IT) Help Desk Specialist Region: 11 School District/Employer: New Heights District Category/Employer: Charter/Private, Position: , Assignment Level: Level High School Area Technology Job Title: Information Technology (IT) Help Desk Specialist School: New Heights Campus Description: Es
Job Source: New HeightsSmart IMS
Austin, TX, United States
Solicitation Reference Number: 529401051 Working Title: Product Support Analyst 3 Title/Level: Product Support Analyst 3 Category: Technical Services, Help Desk and Operations Full Time NTE Rate:$101.93 I. DESCRIPTION OF SERVICES Texas Health and Human Services Commission requires the services of 1 Product Support Analyst 3 , hereafter referred
Job Source: Smart IMSThe University of Texas at Austin
Austin, TX, United States
Job Posting Title: Technical Analyst II ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: UT MAIN CAMPUS ---- Job Details: General Notes The Office of
Job Source: The University of Texas at AustinManpower Group Inc.
Austin, TX, United States
Job Position: IT Hardware tech Location: Austin, Texas 78754 Pay rate: $20 - $22 per hour, rate increases in respect to experience. Shift: Monday-Friday Responsibilities: A+ Certification or prior physical Perform PC Installs PC Relocations PC Removals and minor repairs PC prep and configuration PC Hardware Support Documentation and main
Job Source: Manpower Group Inc.GCS Technologies
Austin, TX, United States
Job Summary Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corpor
Job Source: GCS TechnologiesCedar Park, TX, United States
ABOUT FIREFLY AEROSPACE
As an end-to-end space transportation company, Firefly Aerospace is on a mission to enable our world to launch, land, and operate in space – anywhere, anytime. Our launch vehicles, lunar landers, and orbital vehicles provide government and commercial customers with full mission services from low Earth orbit to the surface of the Moon and beyond. Headquartered in north Austin, Texas, Firefly is looking for passionate, hardworking innovators to join our team and help fuel our successful trajectory into space.
SUMMARY
As an IT Analyst on the Service Desk team, you deploy and support hardware and software solutions for end users. and provide day-to-day technical support for related issues and requests. You are expected to maintain strong endpoint security through device patching, AV updates, and file encryption. You will communicate highly technical information to both technical and nontechnical personnel and will participate in the planning and execution of information technology and infrastructure projects. You may conduct training programs designed to educate an organization’s computer users about basic and specialized applications. You may be required to travel one to two times per quarter to support launch activities. The position reports to the IT Operations Manager.
RESPONSIBILITIES
Install, diagnose, repair, maintain, and upgrade end-user hardware and software
Grant and revoke access to systems
Use technical knowledge and expertise to resolve issues reported by internal users
Follow documented workflows and industry standards when resolving issues
Escalate to the appropriate technical resources for more complex issues
Maintain asset inventory and work with team members to ensure offices have adequate hardware levels
Document issues in request tickets and create documentation for user consumption as needed
Participate in an on-call rotation
QUALIFICATIONS
Required
Minimum 4 years relevant work experience
Knowledge of Active Directory, Azure AD, Office365, Windows operating systems
Excellent customer service skills with the ability to communicate technical instructions to all skill levels
Solid understanding of PC and Laptop hardware, internal components, etc
Basic knowledge of networking devices, such as switches and routers.
Technical troubleshooting, diagnostics, and incident management skills.
Able to prioritize workload effectively.
Stay current with common computer operations concepts and tools for solving technical issues.
Able to lift up to 30 pounds.
Desired
Associate Degree or higher in an Information Technology discipline or related field of study (e.g. MIS, IS, IT, CNS, Computer Engineering, Windows Networking Administration)
CompTIA A+ or equivalent experience
Experience working with Microsoft Enterprise products such as System Center Configuration Manager
Experience working in the Microsoft O365 Environment
JIRA/Confluence experience
MacOS support and/or Linux laptop support experience
Scripting experience to enable automation of tasks in JIRA or Active Directory
Firefly offers outstanding benefits for our employees, including generous health, dental and vision plans with low plan deductibles, parental leave, educational reimbursement, short term disability, and flexible PTO options.
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Firefly Aerospace, Inc. is an Equal Opportunity Employer; employment with Firefly is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Email Alert for IT Analyst II jobs in Cedar Park, TX, United States
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