Coordinator, Ticketing Operations

Chicago, IL, United States

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Job Title : Ticketing Operations Coordinator

Department : Revenue

Reports to : Director, Ticket Operations

# Direct Reports : N/A

Perks and Benefits:

FREE: breakfast, lunch, parking, on-site gym and training classes, and gym membership at Chicago Athletic Clubs.Free Peloton membership, casual dress environment, access to United Center concert events, competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), comprehensive PTO package, social events, volunteer opportunities, and focused learning and development.

What It's Like Working Here:

The Chicago Blackhawks experience isn't just on the ice.Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other.Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization.Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same - to reimagine the potential of hockey, which we strive to achieve through memorable, inclusive experiences.

The Top Shelf:

The Ticket Operations Coordinator will assist the Director of Ticket Operations with daily tasks related to the support of the Ticket Sales and Service team.The position will be responsible for fulfilling paid and complimentary ticket requests, event and offer creation, and day-to-day support of ticket sales and service representatives.The role will support United Center box office personnel with game day activities including assisting customers and providing problem resolution.

How You'll Contribute:

Assist in the processing and online distribution of paid and complimentary ticket requests for the entire organization, including but not limited to suite tickets, individual game requests, group tickets, full/partial season tickets, and individual game requests.

Process payments for dedicated events and plans for Blackhawks games and additional events as needed.

Create various events and promotional offers within the Ticketmaster Archtics system.

Monitor and ensure the successful execution of all event details to guarantee complete accuracy including ticket prices, game dates, times, opponents and all related ticket text and information.

Provide daily reporting and tracking for staff CRM activities.

Collaborate with ticketing and marketing departments to compile email marketing lists.

Assist United Center box office staff with customer service support and problem resolution.

Assist Vice President of Ticketing with execution of internal ticket request inquiries.

Other duties as required.

Player Stats and Qualifications:

Bachelor's degree or equivalent work experience.

Previous customer service or internship experience in a sports, hospitality, or live event environment highly preferred.

Excellent attention to detail and accuracy.

Excellent written and verbal communications skills.

Proficient computer skills with MS Office and ticketing systems such as Archtics, and Microsoft or Salesforce CRM.

Ticketing system experience preferred.

Ability to multi-task and meet required deadlines.

Ability to work evenings, weekends and holidays as required by game and event schedule.

Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment

Demonstrated aptitude for driving results

High attention to detail

Demonstrates Chicago Blackhawks core values of integrity, curiosity, empathy, collaboration, and originality

The Team:

The Chicago Blackhawks started their journey as one of the NHL's "Original Six" professional ice hockey teams in 1926.Members of the Central Division in the NHL's Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.

Each day the Team works to uphold our mission to reimagine the potential of hockey.At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality.They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice.As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena (the team's official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.

The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk's ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.

The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels.All individuals, regardless of personal characteristics, are encouraged to apply.All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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