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Kingsmill Resort
Williamsburg, VA, United States
Overview : To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while re
Job Source: Kingsmill ResortKingsmill Resort
Williamsburg, VA, United States
Overview : To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts. Responsibilities: Maintain positive guest relations at all times. Follow all policy, procedures and service standards. Register guests while re
Job Source: Kingsmill ResortGreat Wolf Resorts, Inc.
Williamsburg, VA, United States
** Guest Services Manager** **Job Category****:** Guest Services **Requisition Number****:** GUEST017777 Showing 1 location **Job Details** **Description** At Great Wolf, our **Guest Services Manager** strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and moni
Job Source: Great Wolf Resorts, Inc.Air Combat Command
Fort Eustis
Summary This is a RPT (part-time) position located at the General Smalls Inn on Joint Base Langley-Eustis VA - Ft Eustis location. Position is guaranteed 20 hours per week. This position may be subject to holidays, nights, weekends and on-call work. Responsibilities Receives and confirms room reservations by letter, telephone, email, or personal co
Job Source: Air Combat CommandTravel + Leisure
Williamsburg, VA, United States
We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at mo
Job Source: Travel + LeisureKingsmill Resort
Williamsburg, VA, United States
Front Desk Supervisor Overview : Oversees day-to-day operations at the Front Desk and Bell and Transportation. They are responsible for normal Guest Service Agent activities as well as the responsibility for supervising the Guest Service Agents and Concierge staff. They are also responsible for assigned reports on group billing and guest feedback
Job Source: Kingsmill ResortHilton
Williamsburg, VA, United States
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promotions from within.
Job Source: HiltonResidence Inn by Marriott
Williamsburg, VA, United States
Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus Perform bookkeeping activiti
Job Source: Residence Inn by MarriottWilliamsburg, VA, United States
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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Email Alert for Guest Service Agent jobs in Williamsburg, VA, United States
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