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Five Below
Pickerington, OH, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they'll
Job Source: Five BelowThe Home Depot
Powell, OH, United States
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address
Job Source: The Home DepotMichaels Stores, Inc.
Columbus, OH, United States
Store - COLUMBUS-GRACELAND, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Primarily closing shifts from 5pm to close, occasionally asked
Job Source: Michaels Stores, Inc.Johnson Controls
Dublin, OH, United States
What you will do Under minimal direction, manages the capacity and staffing of the Area Customer Experience team. Manages the assigned PSA portfolio, including scheduling, staffing, renewals, and transactional activity. Reviews and approves all M&V plans as developed by Customer Performance Specialists. Leads professional development, adherence to
Job Source: Johnson ControlsThe Michael's Companies
Columbus, OH, United States
Customer Experience Manager, PT page is loaded Customer Experience Manager, PT Apply locations Hilliard-1830 Hilliard Rome Rd time type Part time posted on Posted 30+ Days Ago job requisition id R00235731 Store - COLUMBUS-HILLIARD, OHDeliver a customer centric shopping experience by managing and
Job Source: The Michael's CompaniesMichaels Stores
Columbus, OH, United States
Full Time Customer Experience Manager page is loaded **Full Time Customer Experience Manager** **Full Time Customer Experience Manager** locationsColumbus-3670 Easton Market time typeFull time posted onPosted Yesterday job requisition idR00116200 Store - COLUMBUS-EASTON, OH**We're here for the Makers! Come be a part of the team where in
Job Source: Michaels StoresWorld Market
Columbus, OH, United States
Who We Are For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend dcor, we offer a high-quality assortment at a great value you won't find anywhere else. And, while diversity of
Job Source: World MarketBrilliant Earth LLC
Columbus, OH, United States
**Brilliant Earth** **Customer Experience Assistant Manager, Columbus** **Sales and Customer Service - Columbus, OH - Full Time** **Customer Experience Assistant Manager - Brilliant Earth, Columbus** Brilliant Earth is one of the fastest growing e-commerce jewelers in the world, and a global leader in ethically sourced fine jewelry. Founded in 2005
Job Source: Brilliant Earth LLCColumbus, OH, United States
13-Aug-2021
**Customer Experience Manager**
30959BR
Columbus, OH
Sales - Account Management
Job Description
**Position Summary:**
Provide leadership and direction to the team of Customer Account Managers serving the Columbus Region. The Manager will assist Customer Services management in the formulation of practices and procedures relative to customer interface. The Manager will act as a single point of contact for other Energy Delivery business units operating in the same geographic region. The Manager must assure that the Region Customer Services team achieves highest levels of customer satisfaction through exceptional service, consistent with the goals and objectives of the Energy Delivery organization and the Customer Services Department. This position can have supervisors under their span of control.
**Essential Job Functions:**
Direct Customer Account Managers and Supervisors, as they may be assigned, to achieve the highest levels of customer satisfaction through exceptional customer service.
Build effective relationships with managed customers.
Supervise their team in the provision of new/expanded service consistent with Energy Delivery policies and procedures.
Manage the contract negotiation and administration processes to ensure proper rate application for the customers and adequate return for the company.
Manage individual and team performance to achieve department and company goals including, but not limited to: budgets, operational performance, customer satisfaction, etc.
Direct the team to grow the business and achieve all revenue goals and other assigned customer program goals, including DSM, EV, Electrification, and ABD, as well as support new programs and revenue opportunities.
Direct the team in the successful resolution of customer inquiries such as power quality, quality of service, and billing.
Direct the team in the proactive response to customers with information regarding power interruptions.
Manage the relationship with Distribution and Transmission Wires Leadership within the region.
Job Type
Full-Time
Relocation
No
Minimum Requirements
Bachelors Degree in Engineering, Business Administration, Management, Communications, or other Human Relations/Marketing-related field and a minimum of Ten (10) years of electric company experience, of which Six (6) years are Customer Service & Management experience, with solid leadership traits and problem solving skills, requiring minimal or no supervision; Must demonstrate solid and proven leadership and managerial traits.
**OR**
Associates Degree in Engineering, Business Administration, Management, Communications, or other Human Relations/Marketing-related field and Twelve (12) years of experience, with ten (10) years of electric company experience with Six (6) years of significant Customer Service & Management experience including solid leadership traits and problem-solving skills requiring minimal or no supervision; Must demonstrate solid and proven leadership and managerial traits.
Work Designation
Hybrid
** Customer Experience Manager | American Electric Power Company, Inc.**
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Customer Experience Manager jobs in Columbus, OH, United States
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