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Apple, Inc.
San Diego, CA, United States
Summary Posted: Apr 3, 2024 Weekly Hours: 40 Role Number: 200545210 In RE&D, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and forward-thinking group that manages Apple's workplaces and workplace services. We develop and run Apple's global r
Job Source: Apple, Inc.Tephra
San Diego, CA, United States
Description: Our Client is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. our Client offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique
Job Source: TephraTephra
San Diego, CA, United States
Description: Our Client is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. our Client offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique
Job Source: TephraRite Aid
San Diego, CA, United States
Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lead Service Associate, today! As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior cus
Job Source: Rite AidEpiq Systems, Inc.
San Diego, CA, United States
It's fun to work at a company where people truly believe in what they are doing! Job Description: The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges. Assign production t
Job Source: Epiq Systems, Inc.La Jolla Beach & Tennis Club
San Diego, CA, United States
The La Jolla Beach & Tennis Club is currently seeking a highly skilled Security Services Lead to join our team at our beautiful oceanfront property! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness.
Job Source: La Jolla Beach & Tennis ClubBeacon Building Products
El Cajon, CA, United States
Overview: Joining Beacon Building Products as a Yard Service Lead means becoming part of a values-driven organization. Our core principles guide everything we do: putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more future. Be part of BUILDi
Job Source: Beacon Building ProductsLa Jolla Beach & Tennis Club
San Diego
Job Description Job Description The La Jolla Beach & Tennis Club is currently seeking a highly skilled Security Services Lead to join our team at our beautiful oceanfront property! Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family
Job Source: La Jolla Beach & Tennis ClubSan Diego, CA, United States
Job Description -
ServiceNow Lead
5+ years of experience in ServiceNow platform working in different modules like, CSM, ITSM, ITOM, GRC etc.
Responsibilities:
Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application administration &configuration, testing, and end-user support. Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology
Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
Contribute to the delivery of recurring platform releases.
Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.
Contribute to and assist in managing the roadmap for customer support & service technology enhancements.
Qualifications and Experience:
Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).
Minimum of five (5) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
Integration of ServiceNow into a complex information technology eco-system, including back-office applications such as Client, Informatica, ERP, etc.
Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.
Demonstrated experience working with a managed service provider to partner on delivery.
Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders. Education & Special Training
Service Now Lead jobs in San Diego, CA, United States
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