Senior customer logistics manager

Mooresville, IN, United States

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.

We Have….

A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.

A top notch leadership team with the experience needed to grow and develop your career.

An open mind for new ideas and creative methods.

A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!

General Summary….

The Senior Customer Logistics Manager is responsible for the successful operations of logistic/warehouse operations. Serves as an expert resource to the organization to improve the execution, service delivery and service costs for sites, which includes identifying opportunities and trends. This role will help formulate strategies to maximize profitability and address issues with resolution. The strategic business objective is to coordinate with operations to suggest enhancements that will drive customer satisfaction, increase product influence and grow the business.

This position will be responsible for…..

Maximizing operational effectiveness on ensuring management teams are focused on delivering timely results for the business.

Design and implement process that helps to ensure teams are achieving performance expectations.

Focus on operational execution, service delivery and service costs, KPI’s and continuous improvement.

Collaborates with Continuous Improvement and Engineering to identify and set continuous improvement targets for sites.

Delivers periodic updates to senior leadership on effectiveness of company’s logistics efforts.

Partners with Account Management team to ensure customer needs are met and issues are resolved.

Monitors and maintains the success, accuracy, status and operational effectiveness of implemented plans, policies and operating procedures.

Provides leadership in using Quality Driven Management techniques within the business, encouraging use of analysis to drive decision-making and development of improvements. Ensures team understands expectations and how information is reported and used.

Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.

Performs all other duties as assigned or requested.

You might be a great fit if….

Education/Experience

Bachelor’s Degree in Logistics, Industrial Engineering, or related operations discipline is strongly preferred. Alternatively, military rank at E-9 or O4-O5. Master’s Degree preferred. Additional job-related certifications preferred.

A minimum of ten (10) years of proven management experience, preferably in a multi-customer logistics environment responsible for managing customer relationships, contracts, pricing, P&L, QDM, and talent management.

At least three (3) to five (5) years’ experience in a management/supervisory capacity.

At least eight (8) to ten (10) years experiences in a distribution industry, competitive climate, supply chain services and current/future trends including dedicated focus in account management metrics strongly preferred.

Experience with QDM, Lean or Six Sigma Methodologies.

Excellent organizational and analytical skills.

Prioritization and problem solving skills essential.

Must have excellent communication skills, both written and oral, and the ability to effectively interact with Company customers and employees.

Demonstrated knowledge and user experience with Excel, Access, E-Mail, and Word Documents.

Physical/Cognitive Requirements

With or without accommodation:

Ability to follow policies and procedures.

Ability to read, write and interpret information.

Ability to add, subtract, multiply and divide.

Ability to use hands to finger, handle, or feel.

Ability to sit/walk/stand for up to 8 hours per day.

Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.

FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

Job ID: 51793

Schedule: Full-time

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