Senior Tech Lead
Parsippany, NJ, United States
Experience: 10+ years experience with information technology computer systems support, analysis, and resolution activities.
Primary Skills: Excellent System Administrator and Troubleshooting skills. Excellent Unix/Linux platform experience, Excellent scripting competency (shell/UNIX/perl/python), Apache/ToClientat configuration, J2EE web development.
Secondary Skill: Oracle SQL, Oracle Forms/MS SQL Server / jQuery/HTML/ CSS/ XML/JSON
Should be strong in administrator role, architecture, requirements development, and coding skills, broad technology knowledge, and having experience in delivering Softwares.
Should be capable of handling many aspects of the application, including but not limited to enhancements, performance, scalability, security, and testing.
Should have strong leadership skills and must be excellent in communication and behavioural skills. Confident enough to work directly with product/application owner and his/her team at onsite.
Should understand the requirements from the customer, should be able to communicate with customer and other teams. Develop the code as per the requirements, Deploy and troubleshoot the issues.
To independently resolve tickets within agreed SLA of ticket volume and time.
To provide support for on call escalations and doing root cause analysis of given issues to ensure positive customer feedback.
To adhere to quality standards, regulatory requirements, and company policies.
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases