Receptionist

The Administrative Receptionist is directly responsible for providing administrative support, answering phones, mail, supplies, and other duties as assigned, and conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Duties and Responsibilities

Administrative Duties

• Opening and closing the office : Activating/Deactivation of the alarm; activating/deactivation of Voice Nation; opening blinds/closing blinds; and all processes applicable to office openings/closings.
• Customer Service: Greet prospective tenants and vendors; answer and direct incoming phone calls from prospective clients, current tenants, vendor/suppliers, etc.; receipt and distribution of packages/deliveries.
• Clerical support such as assisting with paper work, making phone calls on behalf of agents; and responding to emails/sending out emails; etc.
• Customer Support: Assist tenants with general questions; portal resets, etc.
• Mail: Sort mail by 11:30am and 3:30pm
• Tenant Notices: Assist with preparing appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• General office duties such as computer work, filing, supply maintenance, scanning documents, assistance with mailing supplies/maintenance; and general orderliness of reception area, etc.
• MLS/AppFolio: Responsible for assisting the administrative assistant with MLS/AppFolio uploads and updates.
• Perform other duties as assigned.

Qualifications

• High school education or equivalent is required
• Strong knowledge of MS Office (Word, PowerPoint, Outlook, Excel) and Cloud based storage applications.
• Experience in real estate and / or property management preferred
• Dependable & flexible with willingness to work the hours necessary
• Must be able to maintain a high level of confidentiality.
• Proactive, initiate follow-through.
• Ability to effectively communicate both orally and in writing.
• Ability to effectively prioritize and multi-task.

Working Conditions

• Indoors (66% - 100% of the time); occasionally outdoors, all conditions (1% to 33% of the time) as some field work may be required.

Work Hours

• 40 hours per week, M-F unless weekend work required.

Physical Requirements

• Stand and walk or sit alternatively depending on specific needs of the day. Estimate 50% of time spent on feet and 50% sitting at desk.
• Occasional need to perform the following physical activities (1% - 33% of the time):
  • Bend/Stoop/Squat/Kneel -pick up litter, filing
  • Climb Stairs in front of office
  • Push and or Pull -open and close doors, etc.
  • Reach above shoulder - inspect community, retrieve supplies
• Frequent need (33% to 66% of the time) to perform standing and walking activities
• Constant need (66% to 100% of the time)
  • Writing/typing - corporate, inter-office, client communication
  • Grasping/turning - telephone, doorknob use
  • Finger dexterity - typing, operation of office equipment
• Constant (66%-100%) - under 10 lbs.
• Frequent (33%-66%) - 10 - 25 lbs.
• Occasional (1% - 33%) - 20 - 25 lbs.
• Rare (less than 1%) - over 25 lbs.

Vision Requirements

• Constant need (66% to 100%ofthe time) to complete forms, read and review reports, answer a wide variety of correspondence, view computer screen. Frequent need to see small detail.
• Constant need (66% to 100% of the time) to see things clearly beyond arm's reach; e.g. inspecting community and showing community, neighborhood surveys

Hearing Requirements

• Constant need (66% to 100% of the time) to communicate over telephone and in person with vendors, corporate office staff, and clients

Speaking Requirements

• Constant need (66% to 100% of the time) to verbally communicate over the telephone and in person with vendors, corporate, staff, and clients

Driving/Traveling Requirements

• Frequent need (33% to 66% of the time) to utilize personal transportation, make trips to the bank and also visit the corporate office
• Must have valid driver's license and automobile insurance

Reasoning Development Requirements

• High. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
• Must effectively convey ideas, images and goals to a diverse group of personalities.

This job description in no way states or implies that the essential duties described are the only responsibilities. The employee is required to follow any other instruction and to perform any other work duties at the request of the supervisor or other management personnel.

Location - 801000: Maple Street - No Single Family - LA - 7840 MAPLE STREET