Program Manager (L5) - Developer Education

Los Gatos, CA, United States

Location: Remote Friendly

About the team

Netflix is one of the world's leading streaming entertainment services with over 231 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Developer Enablement team sits at the intersection of Engineering and Learning & Development, and ensures that the technical learning strategy is well integrated with the overall employee learning journey at Netflix. Our mission is to help all Netflix engineers, scientists, and solution developers be as informed and productive as possible by ensuring they have access to curated knowledge, education, and support resources, when and where they need them.

Team initiatives include new hire engineering onboarding, continuing education, JIT/on-demand training, overall knowledge strategy for technical training execution, and delivery of Engineering wide programs to build community and drive a culture of learning.

About the role

General Program Manager 5 with breadth and depth of experience in Developer Enablement

We are looking for an innovative, proactive General Program Manager who is passionate about technical training, content creation, discovering and applying data insights, and has a strong opinion on documentation strategies. The Developer Education (DevEd) team's mission is to transform the engineering landscape of onboarding and continuing education programs into a more interactive, impactful, and engaging experience. Your team is responsible for all engineering onboarding and continuing education training, planning, delivery, and development, including communication campaigns, metric tracking and reporting, defining and aligning training personas, and cross-team partnership training implementation. We're looking for a self-starter who is excited to give and receive feedback, can ruthlessly prioritize, and is passionate about technology, learning, and can think outside of the box to help us scale. You should be someone who loves discovering new data and metrics, is quick to soak in information and make a smart decision based on data, and brings focused energy to the team and engineering community.

Will require travel to the Netflix offices for onboarding and quarterly on-sites.

What you will do...

Manage and prioritize requests for new and updated technical training and documentation.

Guide content creation alongside stakeholders, continually scanning for necessary updates, learning gaps, or outdated material.

Manage Paved Road, Manuals, and other documentation platforms, partnering with GTM to create documentation for new tooling.

Responsible for data reporting, signaling, and trending, using data from ESO, Manuals, and Search, to make informed decisions about content creation and documentation.

Partner with internal and external program managers, instructional designers, technical writers, and facilitators for developer education program execution.

Foster a culture of learning that promotes inclusion and diversity in our teams, interactions, and learning models.

Your experience must include or demonstrate...

Discovering and applying data insights, including experience measuring leading and lagging learning metrics and using those insights to guide strategy and operations.

Creating and editing engaging documentation, with a strong opinion on documentation strategy including sustainability, maintenance, and archiving.

Managing and prioritizing a large number and variety of requests for new and updated technical training, including guiding content creation alongside stakeholders.

Designing and implementing diverse learning formats using blended instructional methods.

Navigating diverse stakeholder groups, forming and sustaining successful partnerships by influencing up, down, and across.

Creating and maintaining a learning culture that amplifies the organization's potential.

Other attributes that will excite us...

A sense of humility, adaptability to change, and a bias towards action.

Strong technical understanding and skill set with an ability to communicate with engineers and create and understand technically complex training.

Good understanding of the education space for engineers and data scientists, including learning styles and approaches.

A track record of consistently and successfully delivering technical education and community-building training and events.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our culture is unique, and we tend to live by our values, allowing you to do your best work and grow. To learn more about Productivity Engineering, feel free to listen to this podcast.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $210,000-$315,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

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