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System Administrator

Teaneck Township, NJ, United States

SYSTEMS ADMINISTRATOR

To support the firm’s continued growth, we are seeking a highly motivated person for the role of IT Help Desk-Systems Administrator in our Information Technology group.

Based in New York, the IT Help Desk-Systems Administrator will act as the primary point of contact for all office IT-related queries and provide technical expertise to solve problems.

WHAT YOU WILL DO:

• Provide first level support for all desktop issues and executive/team support; advanced

troubleshooting across all relevant IT verticals (end user hardware, mobility, desktop applications, printing/scanning, network fundamentals, updates and patching, etc.)

• Deploy computers, laptops, printers, mobile phones etc. and the associated technology behind those devices (OS imaging, application installation, Mobile Device Management, security hardening, etc.)

• Develop and provide end-user training and orientation on IT systems and processes

• Support audio/visual capabilities for meeting rooms and end users (Polycom/Webex)

• Provide users with mailboxes, licenses and permissions on both on-premisie Active Directory/Azure AD and Office 365

• Maintain accurate documentation and designs of systems configurations, architecture, and network/operating procedures

• Execute various change management initiatives; adhering to relevant best practices/procedures; assess the impact of change activity, and determine the appropriate timeframe

• Security analysis, policy application and security monitoring on all systems handled within the group

• Develop and maintain processes around systems management, security, hardware, and software inventory; physical maintenance of systems as required

WHAT YOU BRING:

• Minimum 5 years’ experience in IT with at least 2-3 years being in a systems administration role

• Excellent verbal and written communication skills with an ability to build a rapport and trust with team members

• Highly collaborative, result-driven and service-oriented team player, able to work between different teams and individuals, capable of addressing conflicting priorities, working under pressure, working around difficult circumstances and people's personalities.

• An analytical, detail oriented, team player experienced working collaboratively in a fast-paced,

dynamic environment

• Ability to identify and action gaps in IT service delivery – passion to provide the best working

environment and technical landscape/service offering possible

• Strong, proven understanding of core Microsoft technologies like DNS, DHCP, Active Directory, Group Policy

• Citrix XenApp management, operations, and/or certification an asset

• VMware/virtual environment and Cloud application experience

• Experience working with and managing storage and backup products

• ITIL and Change Management experience a definite asset

• HP, IBM, EMC, VMWare, and Microsoft vendor experience and support escalation

***NO C2C, H1B, EAD***

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