Account Manager

Denver, CO, United States

EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves. About the role: The eCommerce Partnerships Relationship Manager will be responsible for launching, cultivating, and supporting eCommerce partners, who refer merchant leads to EVO’s sales channel. The candidate will also be assigned to specific partners and contribute to EVO’s sales by achieving quotas based on key performance indicators and building long-term partner relationships. Be a part of a team where you will: Launch healthy and growing strategic relationships with partners to bring additional business to EVO.

Establish productive, professional relationships with key personnel in assigned partner accounts.

Coordinate the involvement of company personnel, including support, service, and management resources to achieve business objectives and compensation goals.

Meet assigned targets and strategic objectives in assigned partner accounts.

Proactively lead a partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship and execute accordingly.

Maintain thorough knowledge of card industry regulations, integrated and ecommerce payment trends, and internal procedures.

Manage key metrics, analyze partner results, and present findings both internally and externally during quarterly business reviews.

Create and facilitate sales enablement sessions with partner personnel.

Using partner feedback, help establish and improve department guidelines, standards, and operational procedures.

Update and maintain multiple systems for partner management.

Represent EVO at trade shows, networking events, and on-site partner trainings throughout the year to attract and maintain additional business.

Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements specified in the department’s goals.

Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA).

Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA).

Perform related projects and duties as assigned.

About you: Bachelor’s degree required

Knowledge of payment gateways and merchant processor experience preferred

5+ years’ experience in account/relationship/partner management preferred

Proficient skills in PowerPoint, Outlook and Excel a must, as well as CRM systems (i.e. Salesforce)

Ability to create and execute partner strategy

Proven ability to influence and drive productive relationships with a basic understanding of sales and negotiation principles, while demonstrating a competitive drive

Ability to establish priorities with a proven track record of meeting or exceeding goals

Strong oral, written, presentation, and interpersonal skills

Ability to think strategically

Ability to work independently

Well organized with diligent follow up skills

Ability to analyze and research issues, conveying urgency when necessary, while managing the issue to closure

Ability to manage multiple priorities in a fast-paced environment and with limited supervision

Must be able to report on-site during scheduled shift/normal business hours

Must be willing to travel as needed

What can EVO do for you? Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance

Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts, Legal Shield & ID Theft, and a wide range of insurance options (critical illness, accident, hospital indemnity and pets)

Thrive in a collaborative culture that supports innovation

Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation. Disclaimer The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

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