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Stenograph
Downers Grove, IL, United States
The Company Stenograph LLC is a world leader in the legal transcription industry with a legacy of excellence spanning 85 years, serving a global clientele. Stenograph is at the forefront of legal transcription innovation providing a comprehensive suite of cutting-edge technology designed to empower legal and transcription professionals. Our team’s
Job Source: StenographCodeHS, Inc.
Chicago, IL, United States
CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world. Mission The mission of CodeHS is to empower all students to meaningfully impact
Job Source: CodeHS, Inc.Wolters Kluwer
, IL, United States
Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical
Job Source: Wolters KluwerThe Claims Solution
Oakbrook Terrace, IL, United States
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Managing accounts and engagements across your assigned clients; conducting new custom
Job Source: The Claims SolutionBurroughs
Elmhurst, IL, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: BurroughsiManage
Chicago, IL, United States
This is a remote position. We are a global team that leverages the latest technology to communicate with our colleagues across the globe. When it’s safe to do so, there may be times in which this role would be required to travel to a local office for in person collaborations with your team. Being a Customer Success Manager at iManage means… You a
Job Source: iManageEvenUp Inc.
Chicago, IL, United States
In the past 18 months, we scaled our customer base from 0 250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our expectation is that this individua
Job Source: EvenUp Inc.YCharts
Chicago, IL, United States
Job Type Full-time Description Position: Customer Success Manager Location: Chicago, IL - Hybrid or Remote (EST/CST time zones) In Office Requirement: 1 day per week (Thursdays) The Company: Building and executing a great investment strategy shouldn't require a PhD, nor a million dollar budget. It should be simple. The wealth management i
Job Source: YChartsChicago, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and retention, making a significant impact on our growth and success.
Meet Undui t
Located in the heart of Chicago, one of the most vibrant cities in the USA, Unduit is on the mission to transform ITAD (IT Asset Disposition) industry through its proprietary app-based platform. The platform allows enterprises to build custom programs by utilizing relevant apps and integrations into existing technology platforms to 1) drive a dramatic reduction in the cost of ownership of assets, 2) enhance device-level security through a chain of custody, and 3) enhance productivity and collaboration across IT team on a global level for asset management. For more details please visit: http://www.unduit.com/
Responsibilities:
Maximize client satisfaction and product usage across all Unduit Platform and service lines for assigned accounts
Improve client retention and revenues for assigned accounts, through proactive engagement
Develop strong consultative relationships with clients
Understanding Clients business objectives and identifying how Unduit can meet their needs
Independently manage program and/or projects for each account
Collaborate internally with Operations team to optimize process, analytics and key performance outcomes
Develop understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
Perform quarterly client reviews over the phone and sometimes in person
Perform high level product and service consultations
Perform software trainings, implementations, and oversee software upgrades
Bring intelligent product feedback from clients to the Unduit Product team
Provide exceptional customer support by troubleshooting technical inquiries and sharing best practices as it relates to the platform
Build strong relationships with our enterprise customers
Ensure they feel empowered to use Unduit platform independently, and are experiencing the value our product can offer
Qualification:
5+ years of account management or customer success type role at a SaaS company
Customer centric and genuinely passionate about helping customers, serving as an advocate for their success
Exceptional communication – phone, email, in-person, with all audiences (from cross-functional teams to executives)
Desire to work in a dynamic, fast-paced, high growth environment
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Email Alert for Customer Success Manager jobs in Chicago, IL, United States
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