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Family & Children's Services
Tulsa, OK, United States
Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize cover
Job Source: Family & Children's ServicesFamily & Children's Services
Tulsa, OK, United States
Description Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to o
Job Source: Family & Children's ServicesFamily & Children's Services
Tulsa, OK, United States
Description Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to
Job Source: Family & Children's ServicesIstituto Marangoni
Tulsa, OK, United States
Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize cover
Job Source: Istituto MarangoniFcsok
Tulsa, OK, United States
Supervisor, Front Desk II Job Category: Supervisor Requisition Number: SUPER002482 Showing 1 location Description Front Desk Supervisor II will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each sta
Job Source: FcsokOsage Casino
Tulsa, OK, United States
Overview Under general supervision of the Front Desk Assistant Manager, oversees the activities of the front desk, valet/transportation and reservations for guests. This position description may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found or assigned to this position. MINIMUM QUALI
Job Source: Osage CasinoHilton
Owasso, OK, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Jenks, OK, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonTulsa, OK, United States
Job Summary
The Front Desk Supervisor is responsible for assisting the Front Office leadership while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy
Candidates must be able to work PM shift and be available for weekend shifts to be considered.
Education & Experience
At least 1 to 2 years of hotel front desk experience in a hotel or a related field is required . High School diploma or equivalent required.
College course work in related field helpful but not required.
Previous supervisory responsibility preferred but not required.
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Requirements
Job Duties & Functions Approach all encounters with guests and associates in a friendly, service oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Set the standard for guest relations at the Front Desk.
Obtain all necessary information when taking room reservations.
Ensure the sundry shop and Regency Club are stocked and well kept during the shift.
Monitor all V.I.P. and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Avion Hospitality hotel credit policies.
Be able to perform all duties of Front Desk Agent.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Help maintain productivity levels at or above budgeted standards.
Perform any other duty as required by management.
Assist in training of new hires and current associates on a regular basis.
Attend meetings as required by management.
Salary Description
17.00 per hour
Email Alert for Front Desk Supervisor (PM Shift) jobs in Tulsa, OK, United States
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