AMS Policy Training Development Lead - San Jose

San Jose, CA, United States

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Team:

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Training & Performance organization develops and delivers policy training to promote a positive and safe environment for all of our users and content creators to enjoy and express themselves.

Job Overview

As a Policy Training Development Lead, you will be responsible for managing a team of Policy Training Development Specialists, as well as for the development and maintainance of training material to support TikTok's enforcement efforts across the globe. You will work very closely with Trust & Safety's Policy subject matter experts, regional policy teams, and additional stakeholders to oversee and support the creation of policy training resources, identification of training needs, and strategies to address them through effective training solutions. You will lead the team in organizing train-the-trainer sessions, learning events, and instructor-led and e-learning training activities. You will be able to create effective content policy training material, deliver policy training, and effectively present updates in both oral and written forms. You will iterate the information transfer process to ensure that desired learning and performance outcomes are met.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines, which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

Responsibilities

- Leading a team of Policy Training Development Specialists in the AMS region

- Managing the development of Product Policy's training curriculum

- Partnering with internal stakeholders in Policy and Ops to develop effective training materials

- Driving the delivery of high quality training materials, including eLearning courses, self study, and other learning modalities

- Translating policy information into learning content to address identified training needs and align with the desired performance outcome

- Applying your knowledge of adult learning theory to identify appropriate training media and methodologies based on audience learning styles, course content, and desired outcomes

- Creating training plans utilizing various learning methodologies and leverage learning technology to roll out training resources (online live training sessions, safe-paced eLearning courses, online and blended learning solutions)

- Collaborating with the policy team to understand and deliver policy updates, working closely with the quality team to identify underperforming areas that should be addressed through learning solutions

- Building and maintaining training infrastructure to deliver high quality training materials, implement robust tooling solutions, and ensure consistency and compliance

- Measuring learning effectiveness and analyzing training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes

Qualifications

Minimum Qualifications:

- Bachelor's degree with equivalent 5+ years of practical experience in creating, developing, and delivering training programs

- Strong track record as a people manager with a minimum of 4+ years of direct people management experience

- Excellent leadership and judgement skills, particularly in ambiguous and fast-paced environments

- Demonstrated experience delivering on global, complex projects related to learning and training

- Knowledge and understanding of adult learning concepts and methods

- Strong understanding of instructional design, training design software and experience with LMS platforms is required

- Demonstrated planning and organization skills, ability to independently manage multiple medium to large scale training projects from initiation to delivery with strong documentation

- Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal awareness

- Ability to adapt to business needs and work in a fast-paced ambitious environment

- Experience working with international partners across different time zones and cultures

Preferred Qualifications:

- Background in tech policy, policy development, or Trust & Safety is a plus

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

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