Senior Receptionist_

New York

Eurest Services

Position Title: [[Senior Receptionist]]

Reports To:

Salary: [[$80,000 - $85,000]]

Pay Grade: [[13]]

Other Forms of Compensation: [[5% Bonus]]

Shift: 7AM - 5PM

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Click here (ltogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

Job Summary

The Senior Receptionist will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction.

Roles & Responsibilities: Client Relationships

· Proactively develop and manage client relationships ensuring that expected service levels are achieved.

· Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.

· Deliver an exceptional quality of service to the client, as reflected by client feedback.

Service Delivery:

· Manage the site in accordance with all agreed policies, procedures and contract scope.

· Identify opportunities for improved operation to drive efficiencies (process and cost)

· Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.

· Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures, manage repairs and maintenance, minor works and other requests received via the help desk, tracking to completion.

· Manage vendors, ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.

· Support the Site in the implementation of short and long-term projects for the client.

· Maintain and update Standard Operating Procedures (SOPs) and emergency response documentation for the site as required.

· Update and maintain accurate records and official documentation for the site/s.

· Deliver portfolio management reports as required under the Agreement with the Client and as requested

· Any other activities to support site operations, including, but not limited to: Moves/reconfigurations, events, safety, reception and mail services

Finance Management / Cost Control / Profitability:

· Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.

· Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies

· Annual budgeting and quarterly forecasting processes for the site/s.

· Help to develop and approve the annual capital plan for each building, interfacing closely with the client

· Manage payments to Vendors where applicable, using available systems, complying with relevant policies

· Ensure compliance within delegated financial and contractual authorities.

· Actively support an environment of teamwork, co-operation, performance excellence and personal success.

· Proactively manage the site operations team

· Participate in the individual performance management program, and personal development planning

Qualifications

· Bachelor’s degree preferred

· Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant

· Excellent customer, computer, managerial, verbal and written communication skills

· Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

· Basic knowledge of building systems (mechanical and electrical systems)

· Demonstrated proficiency in MS Office -Excel, Word, PowerPoint, SharePoint, Outlook, Adobe

· Experience in computer or web-based Work Order Management Systems (CMMS) preferred

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (ompass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Req ID: 1320033

ESFM

Brandy Wilson