TikTok Shop- Product Manager - Merchant Fulfillment

Seattle, WA, United States

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are looking for passionate and talented people to join our logistics team. The team aims to provide better products and experience, better delivery costs, strengthen industrial supply chain capabilities, and enhance platform reputation and long-term value.

Responsibilities:

- Design fulfillment tools that align with the workflow of merchants to ensure efficiency and satisfaction for the merchants.

- Formulate a product strategy aimed at empowering sellers to enhance their assortment, availability, and post-purchase functions efficiently.

- Advocate for the implementation of features that enable sellers to optimize their product range, ensure availability, and streamline post-purchase processes effectively.

- Understand market practices, familiarizing with mainstream competitors, obtaining merchants feedback and understanding merchants fulfillment pain points.

- Possess outstanding merchant tool design and mid-end system design capabilities, with highly reusable product solutions that quickly meet the needs of global merchants.

- Set and monitor the product metrics that impact performance that are related to merchant tools, and identify product issues and formulate solutions through the effectiveness of data.

- Work across logistics, supply chain, cross function and technology teams, bridging the requirements and priorities of various teams to ensure alignment with our product roadmap and feasible delivery within resource constraints.

Qualifications

Minimum Qualifications:

- Proven working experience with international e-commerce merchant fulfillment tool and fulfillment system.

- Ability to dive deep into understanding the product, merchant fulfillment workflow, and the competitive landscape.

- Proven experience working across cross functional teams.

- Ability to manage and prioritize multiple requests, ensuring timely completion and alignment with business objectives.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information:

【For Pay Transparency】Compensation Description (annually) The base salary range for this position in the selected city is $200000 - $390000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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