Manager, Capital One U Internal Communications Lead

Plano, TX, United States

Recruiting: VA - Richmond, United States of America, Richmond, Virginia

Manager, Capital One U Internal Communications Lead What We Care About:

At Capital One, we care about growing our Associates, and in Capital One U, our Learning & Development (L&D) organization, we create learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it’s our organization’s mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don’t just train; we transform.

About The Role:

Capital One U is looking for a strategic, results-driven communications professional to join a talented group of integrated communicators on our Communications and Engagement team.

On the Communications and Engagement team, you will be responsible for working with key executives and their leadership teams to understand areas of need and build sustainable communications strategies designed to share the vision of the organization as well as engage, empower and inspire associates. With a focus on executive and internal communications, you will be a part of a talented team who brings the organizational strategy to life for our associates. You will be responsible for executive-level communications and strategic storytelling to support the leaders and initiatives within our organizations. We are looking for a confident communications leader who is obsessed with inspiring change through innovative experiences, content, and storytelling.

This position requires exceptional written, verbal and presentation skills; experience consulting executives; the ability to lead projects and work with multiple stakeholders or partners to meet objectives; and a proven track record of building trusted relationships and influencing key stakeholders to achieve the best results with associates, customers and the business in mind.

Our Ideal Candidate Should Have:

Experience working closely with leadership to build out, manage, and execute strategic, creative communication campaigns through editorial, video, and graphic content

The ability to collaborate with teams across the enterprise to write engaging and compelling content

Knowledge to utilize traditional marketing channels, communications tactics, change management practices, and social media

Experience leveraging measurement plans and data to formulate and flex change strategies and campaigns

Experience developing and executing successful communications strategies including executive-level leader communications support

Exceptionally strong written and verbal communication skills

The ability to present complex, subject matter in a clear, concise, and compelling manner

Expertise in relationship building with proven ability to work effectively with multiple constituents, including peers, executive leaders, and senior management

The ability to flip back and forth from strategy to tactics quickly

Self-motivation with strong organizational skills, attention to detail, and ability to prioritize

Strong presentation skills and engaging professional presence

The ability to work as part of a team, in an open and collaborative environment, and stay calm under intense pressure to manage rapidly changing priorities

A mindset that easily adapts to change and takes on a growth mindset approach

Creative, integrative problem-solving and structured thinking

Strong project management skills and ability to handle multiple projects simultaneously

Responsibilities Include:

Build and execute strategic plans for executive-level leader communications - to include written, speaking (both internal and external), as well as social media

Lead with the customer and translate needs into thoughtful strategy

Write, proofread, and edit communications needed to support strategic plans

Effectively leverage a suite of communication channels - like email, Slack, video, internal social computing platforms, and social - while innovating on new channel opportunities

Work effectively in cross-functional teams to advance the team and leadership’s communication strategy and implement a range of creative solutions to reach key target audiences

Maintain an open and inclusive team environment. Able to manage and prioritize work for the team while consistently delivering results.

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 3 years of experience of executive communications

At least 5 years of experience in planning, execution, and analysis of communication programs

At least 7 years of experience in corporate communications, internal business communications, leading organizational change and communication projects, or any combination of these experiences

Preferred Qualifications:

Bachelor’s degree or military experience

At least 1 year of experience in financial services, technology or other highly regulated industry

At least 1 year of project management experience

At least 1 year of experience managing issues and organizational change communications

At least 1 year of experience leading people

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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