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Vets Hired
San Diego, CA, United States
About the job Audiovisual Remote Technical Support Engineer Why We Want You: You have experience and working knowledge of installing/supporting audiovisual systems in commercial and professional business environments. You have a strong knowledge of audiovisual best practices, as well as killer customer service skills, and you pay attention to the
Job Source: Vets HiredVets Hired
San Diego, CA, United States
About the job Senior Technical Support Engineer REMOTE What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position Excell
Job Source: Vets HiredVets Hired
San Diego, CA, United States
About the job Senior Technical Support Engineer REMOTE What You Will Be Doing We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team. What You Need for this Position Excell
Job Source: Vets HiredLVI Associates
San Diego, CA, United States
Job Title: AV Design Engineer California, CST, MT, Remote Job Description: We are seeking a talented AV Design Engineer to join our client and lead the design and implementation of innovative audiovisual systems. This role involves crafting custom solutions that enhance communication and collaboration through advanced technology. The ideal candida
Job Source: LVI AssociatesWSP
San Diego, CA, United States
This Opportunity WSP USA Buildings, Inc., an award winning and innovative multidisciplinary engineering consulting firm, is looking for a Building Technology Systems - Consultant specializing in Audiovisual technology systems design for our Irvine, California office. Los Angeles, Riverside and San Diego will be considered as well. WSP works closel
Job Source: WSPCollabera
San Diego, CA, United States
Description Home Search Jobs Job Description Technical Support Engineer Contract: San Diego, California, US Salary: $45.00 Per Hour Job Code: 350334 End Date: 2024-07-05 Days Left: 28 days, 3 hours left Apply Top Technology Client looking for Technical Support Engineer in San Diego, CA Position: Technical Support Engineer Location: San D
Job Source: CollaberaRussell Tobin & Associates
San Diego, CA, United States
What are we looking for in our Technical Support Engineer ? The Information Technology team at Russell Tobin & Associates is supporting one of the top Technology client that has an opening for a Technical Support Engineer (Automation). Location: San Diego, CA Pay Rate Range: $30 - $40/hour W2, based on experience Duration : 12 months contrac
Job Source: Russell Tobin & AssociatesLytx, Inc.
San Diego, CA, United States
Why Lytx? We are seeking a highly motivated Technical Support Engineer to join our dynamic team! In this role, you will be responsible for providing exceptional support to our customers, resolving issues related to IoT devices, web applications, and API integrations. Your primary goal will be to build product expertise, deliver outstanding cust
Job Source: Lytx, Inc.San Diego, CA, United States
About the job Audiovisual Remote Technical Support Engineer
Why We Want You:
You have experience and working knowledge of installing/supporting audiovisual systems in commercial and professional business environments. You have a strong knowledge of audiovisual best practices, as well as killer customer service skills, and you pay attention to the details. Your excellent troubleshooting skills make you the perfect person to provide service and support to existing AV systems. You are also able to support high-level network-based AV systems. You're internally motivated, a self-starter, personable, and able to prioritize responsibilities in order to meet deadlines.
What Youll Be Doing:
Job Candidates residing outside of San Diego, CA with a strong skillset will be considered for this role
Remotely provide Technical Support to existing Clients Audio Video systems
Remotely monitor Audio Video systems to proactively detect, resolve, report and prevent potential issues
Manage Help Desk tickets for support cases
Quickly identify and escalate high-priority issues.
Assists with the remote installation, configuration of device software & firmware updates, peripheral equipment, within established standards and guidelines.
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
Review system documentation and remotely support field technicians with AV system troubleshooting efforts.
Commitment to documenting knowledge in the form of knowledge base tech notes and articles.
Ability to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers in a professional manner.
Great interpersonal skills.
Strong attention to detail.
This position reports directly to the Support Manager.
What Should Be on Your Resume Minimum 4 years of experience in a technical support/helpdesk, Audiovisual field support role, and high profile customer service environment.
Experience working on commercial (not residential) AV systems either in an Installation or Tech Support role.
Must be able to read and update AV System single line drawings.
A Couple Other General Requirements Ability to work in the United States without sponsorship
A valid Drivers License
Must be able to read and update AV System single line drawings.
Email Alert for Audiovisual Remote Technical Support Engineer jobs in San Diego, CA, United States
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