SharePoint sites Manager

Seattle, WA, United States

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

Department of Medicine: IT has an outstanding opportunity for SharePoint Sites Manager.

Under the general supervision of the IT Support Manager, the SharePoint Sites Manager will be responsible for supporting SharePoint resources, including site content enhancements, content migrations, content privacy reviews, site structure enhancements, site feature design and implementation, workflow design, and user education. Additional responsibilities will include workstation and application support for all Microsoft supported versions of Windows (10+), as well as Apple supported versions of macOS (11 to 14), in an Active Directory environment. Support duties will include network connectivity troubleshooting, printer installation and configuration, software installation and troubleshooting, AD account management, Exchange mailbox and user support, software support (all Microsoft supported versions of Office, Acrobat, Citrix, etc.), VPN remote access user configuration and support, and special projects as assigned.

This position reports to the IT Support Manager.

The Department of Medicine is the largest department in the School of Medicine with over 4500 staff, faculty, trainees and students and an annual budget of approximately $500,000,000 consisting of patient care revenue, sponsored research funds, endowments and gifts, state funds and affiliated hospital funding associated with the academic programs within the department. The department is made up of eleven subspecialties divisions: Allergy and Infectious Diseases; Cardiology; Gastroenterology; General Internal Medicine; Gerontology & Geriatric Medicine; Hematology-Oncology; Medical Genetics; Metabolism, Endocrinology and Nutrition; Nephrology; Pulmonary, Critical Care and Sleep Medicine; and Rheumatology. These divisions occupy space at multiple sites including University of Washington Medical Center (UWMC), Harborview Medical Center (HMC), Veterans Administration Puget Sound Health Care System (VAPSHCS), Bloodworks NW, Fred Hutch, and other locations in the Seattle area.

The SharePoint Sites Manager is a primary resource for supporting a complex organization of educational, research and clinical programs throughout the entire Department/School. The SharePoint Sites Manager implements and continually improves the services of the divisions that have become an integral part of the School's success. The SharePoint Sites Manager will be responsible for providing best practice support for end users, while helping to assure that the services provided are compliant with all UW Medicine Policies. The network establishes connectivity throughout a widely dispersed group of departments, and forms a solid foundation for an environment where information and data can be centralized and shared between faculty and staff in a timely and efficient manner.

The Department of Medicine is consistently recognized as one of the best departments in the nation by many measures. It is the leader in primary care and subspecialty medicine education, a preeminent provider of health care in the Pacific Northwest and one of the nation's most prominent centers of basic and clinical research in Medicine. Technology is the key to the day-to-day operations and efficiency of the Department.

The SharePoint Sites Manager will work with DOM and other SOM department management to provide support and services for more than 4000 workforce members, supporting computing resources, handle client computing issues when they arise, help guide the professional activities of the Help Desk students, advise users in best practices for data stewardship, and serve as an escalation point and subject matter expert for SharePoint within the DOM IT helpdesk team.

RESPONSIBILITIES:

SharePoint Management and Support (65%)

The SharePoint Sites Manager is responsible for end user support for SharePoint based solutions. These responsibilities include:

* Primary escalation point for SharePoint support requests. Subject matter expert for SharePoint Online and private SharePoint farm on-premises.* Manage the day to day operation of critical DOM SharePoint resources.* Customize SharePoint sites using native SharePoint solutions and 3rd party web parts.* Support use of SharePoint Online and a private SharePoint farm on-premises.* Manage permission groups and access rights according to best practices and security policies.* Feature enhancements and ongoing maintenance of existing sites.* Design custom forms using 3rd party applications.* Educate users on the use of SharePoint.* Create and maintain documentation for processes and user guides.* Regular consultation with the lead SharePoint Developer on various related projects.* Work with SharePoint project stakeholders to ensure that their needs are met.* Collaborate with other teams including database administrators, server administrators, system programmers, and IT management to develop cohesive solutions.* Continually research emerging technologies and trends for system architectures, and web development. Self-motivated, continuous learning.

Direct User Support and Training / Policies and Procedures Management (30%)

The SharePoint Sites Manager is responsible for directing and supporting the faculty and staff in their use of the computer system at UWMC, HMC, VA, SLU and other facilities supported by the Department of Medicine IT Services and remote environments. The Help Desk responsibilities include:

* Regular consultation with the IT Support Manager on various related subjects.* Network/Desktop applications installation, configuration, and management.* Oversight, mentoring, training and task assignments of the student support staff and IT Support Manager.* Mentor and train end users on the use of Microsoft office applications, printers, and workstation network connectivity.* Support of Audio/Visual meeting events for the Department of Medicine.* Support subject matter experts and outside consultants with the development of web and network-based applications related to the Department's academic, research and clinical activities.* Assist the IT Support Manager with the implementation and enforcement of Departmental Policies and Procedures.* Configure and operate department equipment for multimedia applications.* Assist the network administrators on issues regarding network and troubleshooting related to end user connectivity issues.* Collaborate with IT Support Manager concerning SharePoint training needs.* Support user access from remote sites using remote access tools such as a SSLVPN client and Remote Desktop Connection.* General equipment Inventory Control administration and reporting.

Other Duties and Project Work (5%)

* Perform other duties and ad hoc projects as assigned.* Self-paced learning for all new technologies that the Department of Medicine IT Services department decides to support.

MINIMUM REQUIREMENTS:

Bachelor's Degree in Information Technology, Software Engineer or related field AND a minimum of 3 years' experience in programming and/or computer support services of a technical nature including one year of experience as SharePoint Sites Management, or equivalent education/experience.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ADDITIONAL REQUIREMENTS:

* Demonstrated dedication to equity, diversity and inclusion* Excellent written/oral communication skills, client liaison skills and personal interaction abilities. Excellent customer service skills* Ability to work independently with minimal supervision.* Ability to exercise good independent judgment in the application of computing policies.* Demonstrated experience working with Two Factor Authentication tools, including Duo and PKI smart cards.* Experience supporting users within a Federal Information Security Management Act compliant IT environment.* Experience collaborating with mission critical stakeholders.* Experience supporting SharePoint lists, libraries, forms, and workflows to meet user requirements.* Experience building solutions using SharePoint Online.* Experience managing solutions using private SharePoint farms on-premises.* Knowledge of and hands on experience implementing and supporting whole disk encryption technologies for Windows and macOS (BitLocker and FileVault), including methods of key escrow.* Demonstrated strong knowledge of Microsoft desktop and server OS and familiarity with Microsoft Office applications.* Demonstrated a strong knowledge of Apple macOS and familiarity with macOS versions of Microsoft Office applications.* Demonstrated knowledge of network administration and troubleshooting.* Demonstrated knowledge of networked desktop computing in a Windows environment.* Experience in a complex computing environment.* Demonstrated ability to develop creative solutions for academic, instructional, business and research needs while working within the constraints of the current IT Budget.* Demonstrated experience with Configuration Manager functions such as image deployment, task sequences, equipment and software inventory, custom reports, and queries.

DESIRED:

* Familiar with the principles of information security, audit controls, and system logging.* Experience with installing and troubleshooting hardware for servers and workstations.* Experience installing and troubleshooting Windows and macOS operating systems.* Management and administrative skills to include experience with vendors, providing hardware/software consultation and recommendations, and inventory control.* Knowledge of Active Directory Services, SCCM/MECM, and Exchange management.* Experience creating and maintaining system and procedure documentation and implementing system policies and procedures.

WORKING CONDITIONS:

* Available and willing to work off-hours and weekends as needed.* Available and willing to work late nights to support maintenance window events as needed.* Able and willing to be on-call 24x7 as needed.

Application Process:

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select "Apply to this position". Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your "My Jobs" page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

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