Client Partner
San Jose, CA, United States
Title: Client Partner - Technology
Overview
Client Partners play a key role in our growth strategy and are tasked with rapid business expansion within their assigned accounts, responsible for growth, health, and future prospects of account relationships. This role requires extensive CxOs level relationship building and executive connects, as well as a focus on revenues, operating margin, customer satisfaction, and employee growth and development. Bring top-notch consulting /relationship management skills and a deep appreciation of IT tools, techniques, systems and solutions. The Client Partner will be held accountable against Measurable Revenue/Profit Growth within set timelines.
Key Responsibilities
The individual needs to have had a strong pedigree of leading similar relationships and having grown them in previous roles.
Drive profitable growth of the account relationships in the region
Review the performance metrics of the account with the delivery, operations, and finance teams on regular basis
Be part of senior management reviews for the performance metrics of the account relationship
Collaborate with multiple service lines, innovation teams and business teams in Cognizant to formulate a business plan and implement it for the account relationship
Have regular meetings and collaborate with the customer decision makers and influencers.
Have a complete understanding of the relationship position within the accounts
Be responsible for execution and customer satisfaction in all the revenue portfolios within the accounts
Identify and forge partnerships and tap into existing alliance partnerships of Cognizant to grow the account
Shape the thought leadership agenda
Actively drive execution of the Digital/ Transformation/innovation agenda for the portfolio
Required Experience
Minimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
Experience managing Client P&L $20 + Million dollars including reporting and metric assessment for the account.
In depth understanding of business domain, technology, and services domains
Understanding and thought leadership in technology, services and business trends and their direct and indirect impacts on the outcomes
Strong experience with the global service delivery model
Candidates must have experience building and maintaining long-term relationships at senior (CXO and CXO-1) levels. They must be comfortable presenting to C-level executives, and senior business and technology leaders, and must be persuasive and influential
Experience in digital services/solutions
This role requires strong leadership skills
Must be detail oriented and able to maintain all facets of complex assignments.
Strong executive presence and gravitas
Minimum BS Degree or equivalent experience.
Preferred Experience
MS or MBA degree preferred
A strong performance track record of handling different portfolios-ranging from sales, new sales, programs, and existing annuity business
Demonstrate the flexibility to work among diverse corporate environments, industries, and technical and non-technical audiences
Being able to make knowledgeable conversations with clients in Digital Area/trends in the industry
Must be able to navigate a large organization, work in a highly matrixed organization and have the power of persuasion through content and confidence
Excellent problem solving, communication, and client management skills are crucial
The annual salary for this position is between $122,600.00 - $196,300.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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