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Maxwell
Denver, CO, United States
ABOUT MAXWELL:Together, we’re building impactful solutions in a values-focused environment that supports innovation. As we continue to grow rapidly, we’re seeking experienced, capable people who want to revolutionize the home-buying process alongside us. If you’re interested in a thoughtfully created culture and the opportunity to tackle worthwhile
Job Source: MaxwellMealSuite
Denver, CO, United States
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements,
Job Source: MealSuiteProcare Software, LLC
Denver, CO, United States
About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Proca
Job Source: Procare Software, LLCMealSuite
Denver, CO, United States
MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 140 team members across Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Through our foodservice technology system, we help operators across healthcare and aging services save time, reduce food waste, and meet regulatory requirements,
Job Source: MealSuiteMaxwell
Denver, CO, United States
ABOUT MAXWELL: Together, we're building impactful solutions in a values-focused environment that supports innovation. As we continue to grow rapidly, we're seeking experienced, capable people who want to revolutionize the home-buying process alongside us. If you're interested in a thoughtfully created culture and the opportunity to tackle worthwhi
Job Source: MaxwellProcare Solutions
Denver, CO, United States
About Procare Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Pro
Job Source: Procare SolutionsVertafore
Denver, CO, United States
$45,000 + VIP Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is
Job Source: VertaforeVertafore
Denver, CO, United States
Job Description Job Description $45,000 + VIP Bonus $45,000 + VIP Bonus Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower cost
Job Source: VertaforeDenver, CO, United States
About Procare
Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service.
Procare Solutions is the number 1 name in childcare software - used by more than 35,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices.
We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.
A little about the role...
The Customer Support Specialist provides support and step-by-step solutions for end-user (customer) software-related questions. Support is provided by clearly communicating solutions in a user-friendly and professional manner. The person in this position must be engaging, service-oriented, and technically minded. Customer Support Specialists commit to excellence and provide the best customer experience.
What You Will Do...
Deliver excellent customer service and support to end-users via remote connection over the telephone for up to 80% of the workday, while using and operating automated call distribution phone software and Salesforce Service Cloud
Maintain a positive, empathetic, and professional attitude toward customers at all times
Interact with customers to provide and process information in response to inquiries, concerns, and requests about product usage and services
Interact with customers and utilize available resources to identify customer needs and find resolutions
Follow standard processes and procedures with the ability to improvise solutions as needed
Redirect, identify, or escalate customer cases to appropriate resources per Company guidelines
Offer alternative solutions where appropriate with the objective of retaining customer's business
Follow up and make scheduled call backs to customers where necessary
Stay current with software changes/updates and participate in training as required
Punctual, regular, and consistent attendance
The phone lines are open from 6 am-9 pm EST (4 am-7 pm MST) and employees will be scheduled a shift within that time frame.
Requirements
Our Ideal Candidate Will Have... Intermediate knowledge of the Windows 10 operating system and networking
Proficiency with Microsoft Office applications
Professional phone etiquette
Excellent communication skills, both verbal and written (typing/email)
Ability to communicate technical information to non-technical audience
Knowledge of customer service principles and practices
Active listening skills
Multi-tasking capabilities
Experience with Accounting principles is preferred
Previous experience with software support, networking and troubleshooting hardware is also preferred
Understand the scope of support to be provided to the customer and ability to recognize when an issue needs to be escalated to Tier 2 support
Establish proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits
Make customer's needs a primary focus of one's actions, developing and sustaining productive customer relationships
1+ years' of customer service experience
CompTIA A+ certification
Benefits
Why Procare? Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
HSA option with employer contributions of $50/month
Vacation time, holidays, sick days, volunteer & personal days
Paid Parental Leave
401K Plan with employer match and immediate vesting
Employee Stock Purchase Plan
Employee Discount Program
Medical, Dependent Care, and Transportation FSA Plans
Company paid Short and Long-Term disability and Life Insurance
RTD EcoPass for all Denver employees
Tuition Reimbursement up to $2,000/year and continued Professional Development
Free access to our Employee Assistance Program with 24/7 live support
Casual workplace environment
Some meals provided
Voluntary Pet Insurance
Prime downtown location close to restaurants and entertainment
Promote from within- excellent career paths
Salary
$19-$23/hour DOE
Location
This position is based in our Denver, CO office. We are currently in a flexible hybrid in-office/remote working model based on business needs. Candidates must be willing and able to work from our Denver, CO office a few days a week.
Email Alert for Customer Support Specialist jobs in Denver, CO, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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