Head of Product - Zelle

New York, NY, United States

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The Head of Product - Zelle, reporting to the General Manager of Zelle, will lead the vision, strategy, and product execution for Zelle. The role will set the direction, tone, performance, and culture for the Zelle product organization.

Essential Functions

Leadership: Builds internal and external alignment on product strategy and execution. Influence cross-functional partners to align around solving customer problems. Directly influence EWS and customer executives with vision, strategy, and product plans

Product Development and Management: Builds/develops the methodology, tools and processes used to deliver new features and manage the existing product, contributing to the practice of product management at EWS. Understands and articulates consumer pain points and defines innovative solutions that delight consumers, merchants and FIs alike.

Customer Partnership & Alignment: Holds the product team accountable for demonstrating a deep understanding of customer problems and pain points. Focuses on gaining insights into customer needs by discovering and solving unmet needs.

Driving Team Outcomes: Works closely with marketing, sales, design, and engineering - driving strong go-to-market strategies to achieve product usage goals. Builds, aligns, and motivates the product team to work cross-functionally to deliver a great consumer experience and outstanding business outcomes for all Zelle stakeholders.

Performance Focused: Leads and develops highly engaged, high-performance teams; mentors team members and works independently with high energy and urgency.

Risk Management: Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data.

Team Development: Builds out the team and hires for expertise to create an appropriately skilled team with the right capacity to deliver the Zelle roadmap.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications Education and experience typically obtained through completion of a Bachelor's degree in a quantitative field (ex: engineering, math, operations research) or related field or equivalent work experience

15 or more years of experience in the consumer payments market, with preference for network and/ or P2P experience.

Proven experience in and passion for building and delivering successful products; demonstrated experience in setting a product strategy, roadmap, and successfully meeting product targets.

Demonstrated experience in the use of operating metrics, data, and analytics to define and test growth strategies.

Prior experience working with marketing, UX, engineering, risk, legal, and compliance in a seamless cross-functional construct.

Demonstrated experience in design thinking and agile development process and methodologies.

Demonstrated leadership experience and cross functional collaboration experience including direct management experience.

Experience in recruiting and developing talent.

Background and drug screen

Preferred Qualifications Masters' degree in a quantitative field

Physical Requirements

Early Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The pay scale for this position in:

New York, NY in USD per year is: $320,000 - $350,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness

•Healthcare Coverage - Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

•401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

•Paid Time Off - Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

•12 weeks of Paid Parental Leave

•Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.