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Workday
City of Daşşak, NY, United States
Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Manager Job Description & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of t
Job Source: WorkdayUncommon Schools, Inc.
City of Daşşak, NY, United States
Product Manager, Data and IT-Managed Services Full-time Hiring Start Time: Immediate Start (Home Office) HO Team: Information Technology and Data Management Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built
Job Source: Uncommon Schools, Inc.General Dynamics Information Technology
Newington Forest, VA, United States
Service Delivery Manager Seize your opportunity to make a personal impact as a Service Delivery Manager managing a fast-paced Service Delivery team supporting multiple environments and locations. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Se
Job Source: General Dynamics Information TechnologyUncommon Schools
City of Daşşak, NY, United States
Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of c
Job Source: Uncommon SchoolsKellyMitchell Group
City of Daşşak, NY, United States
Job Summary:Our client is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be se
Job Source: KellyMitchell GroupCBTS
City of Daşşak, NY, United States
CBTS is currently seeking a Service Delivery Manager for a position located in Dayton, OH. Responsibilities:Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessaryTaking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication
Job Source: CBTSThrivenextgen
City of Daşşak, NY, United States
** Service Delivery Manager** ****Locations:** New York** ****To Apply:** Send resume to [email protected]** **** Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, enginee
Job Source: ThrivenextgenAvaya Inc.
City of Daşşak, NY, United States
** Service Delivery Manager** Date: Feb 1, 2022 Location: New York, NY, US Requisition ID: 32197 **ABOUT AVAYA** Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the futur
Job Source: Avaya Inc.City of Daşşak, NY, United States
Service Delivery Manager – Managed Services Service Delivery Manager – Managed Services Service Delivery Manager – Managed Services
We are a well-established, fast-growing MSP whose goal is to provide remarkable IT Support & Services to our client base by positioning a team of knowledgeable, creative, collaborative, and articulate professionals within easy reach of the average small or medium size businesses.
Our rapidly-growing MSP is seeking a Service Delivery Manager with the ability to lead and support a team of technicians, engineers, and project managers. As the Service Delivery Manager – Managed Services, you will be responsible for ensuring that all of our clients’ needs are met with exceptional service, while also overseeing the execution of complex projects. You’ll work closely with clients to ensure we’re meeting their expectations and with our team to ensure they have the resources they need to deliver service that exceeds expectations. Come be a part of a dynamic and growing team that’s transforming the industry with innovative solutions and unparalleled service.
Apply today!
Service Delivery Manager – Managed Services Responsibilities:
Help lead and prioritize the support team’s workload.
Act as resource to the rest of the team for rapid decisions and direction. Help to coordinate escalations.
Help identify areas where Standard Operating Procedures (SOPs) don’t exist or need further work, and help improve those processes
Regularly monitor team performance and report on metrics. Participate in efforts to drive the improvement of First Response Group performance with respect to service levels and support activities (e.g. manage dashboards, SLA’s, KPI’s. risks/issues)
Act as a liaison to clients around service delivery issues
Regularly review opportunities for team training and provide team members with coaching. Listen to team members’ feedback and resolve any issues or conflicts
Manage the support expectations of our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits
Ensure the team follows established procedures for routine work like creating new users, configuring laptops, and setting up workstations
Ensure the prompt and thorough documentation of all work by the team via our ticketing system
Service Delivery Manager – Managed Services Requirements:
Minimum 3 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
Demonstrable experience both managing and working as part of an MSP team
Experience with creating and updating SOPs (Standard Operating Procedures Experience with building and mentoring a team
Experience with compiling service related data and reporting for review (SLA metrics and other KPI’s)
Experience managing an issue or ticket tracking system and RMM tools
Ability to learn new technologies and systems quickly
Service Delivery Manager – Managed Services Salary & Benefits:
Salary $115k -$130k
401(k) w/ 6% match
Partial Work from Home/ Hybrid Work Enviroment
Generous PTO
Certification Reimbursement
Opportunity Location Brooklyn, NY
Proposed Salary $115,000 - $130,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Service Delivery Manager – Managed Services jobs in City of Daşşak, NY, United States
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