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Oracle Defunct
Atlanta, GA, United States
Job Description The Principal Security Incident Response Analyst role is a high visibility position on the Oracle Cloud Security Incident Response Team. Candidates will be part of a dedicated staff of security professionals responsible for performing investigations against a variety of cloud environments, services, and products within Oracle’s reg
Job Source: Oracle DefunctApex Systems
Atlanta, GA, United States
Position: Principle Cloud Incident Response Consultant Location: Onsite in Atlanta GA (Atleast 4 days a week onsite) Shift: Tuesday - Saturday 8:00-5:00pm EST Duration: 18 month contract Pay Range: $70.00 - $90.00/hr based on experience The Principal Cloud Incident Response Consultant is responsible for maturing the organization's Advanced Cl
Job Source: Apex SystemsConnexPay LLC.
Atlanta, GA, United States
Location Work from home (Remote) or any of our US offices - Atlanta, GA; Minneapolis, MN; Naples, FL The Company Founded in June 2017, ConnexPay is a payments company creating game-changing technology that is transforming modern e-commerce. As an innovative financial technology and payments company, ConnexPay offers combined payment acceptance an
Job Source: ConnexPay LLC.Marriott
Atlanta, GA, United States
Job Number 24071967 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Cyber Incident Response Analyst is responsible for responding to both existing and emerging
Job Source: MarriottMarriott
Atlanta
**Job Number** 24071967 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Cyber Incident Response Analyst is responsible for responding to both exist
Job Source: MarriottBluebird Staffing
Atlanta, GA, United States
ServiceNow Application Analyst RELOCATION PAID: Yes LOCATION / RESIDENCE: REMOTE / FLORIDA Applicants MUST reside in or relocate to Florida. JOB DESCRIPTION Incident resolution Customer support for all live ServiceNow modules Request evaluation and completion Participation in ServiceNow system upgrades and/or patches Propose and lead small, mid,
Job Source: Bluebird StaffingVeeam Software
Atlanta, GA, United States
Veeam, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward. With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. The Veeam Data Platf
Job Source: Veeam SoftwareMeta
Atlanta
**Summary:** Meta's Privacy Incident Response Engineering team is seeking a Privacy Engineer with experience in identifying, scoping, containing and eradicating real-world privacy threats to products and infrastructure. We are looking for engineers with a passion for protecting our users’ privacy and security by triaging, mitigating, remediating an
Job Source: MetaAtlanta, GA, United States
Overview
About the Company:
Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability, and accelerated time to market.
Primary Focus
The ITSM Incident Response Analyst will have strong Service Now skills in administration, report generation and operations. Experience in managing incident escalations and response. ITIL and ITSM certifications a plus. All duties and responsibilities performed in accordance with the Core Values of Cayuse.
Responsibilities
Support and respond to incidents working with the the Service Desk and Desktop support teams
Oversee incident documentation, ensuring accuracy within RCA (Root cause analysis) and undertake an immediate effort to restore a failed IT application
Assist with managing critical events, which includes; facilitating triage calls to engage technical support teams, coordinating service restoration activities, and communicating all relevant details to key business and client stakeholders,
Ensuring that our ITIL aligned Incident Management processes are followed so that event management is consistent throughout the organization & the Incident lifecycle
Documenting all details related to Major Incidents; persons & teams engaged, service restoration activities, associated results, root cause results, preventative action items, for Problem Management
Other duties as assigned.
Qualifications
Minimum Job Skills and Qualifications
Minimum Qualifications:
3-5 years’ experience working in a Service Now environment supporting > 1000 users
High school diploma or equivalent and/or 8 years of equivalent work experience
Bachelor’s degree or technical training in Computer Science, Information Systems Management preferred
ITIL and Service Now certifications a plus.
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
Minimum Skills:
Excellent communication and customer facing skills
Service Now administration, reporting and user experience required.
Strong Service Now administration, reporting and sand user skills
Incident response experience in a high energy IT environment working closely with IT Service Desk, and IT Operations support
Ability to quickly analyze a situation and react appropriately and effectively
Effective prioritization skills
Drive and enthusiasm
Self-starter
Strong troubleshooting skills
Calm under pressure
Ability to prioritize competing demands
Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
Reports to : Program Manager
Working Conditions
Professional Office Environment
Must be physically and mentally able to perform duties while standing for extended periods of time.
Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
Must be able to establish a productive and professional workspace.
May be asked to travel for business or professional development purposes.
May be asked to work hours outside of normal business hours.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement: Cayuse embraces diversity and equal opportunity in a serious way. We celebrate diversity and are committed to creating and building a team that represents a variety of backgrounds, perspectives, and skills. Cayuse, and all of its subsidiaries, are proud to be an equal opportunity workplace and are an affirmative action employer.
Pay Range
USD $25.00 - USD $35.00 /Hr.
Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/1347/itsm-incident-response-analyst/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834356743)
Location US-N/A
ID 102296
Category Information Technology
Position Type Full-Time Hourly Non Exempt
Remote Yes
Clearance Required None
Email Alert for ITSM Incident Response Analyst jobs in Atlanta, GA, United States
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