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SBM Management
Sacramento, CA, United States
Description Position at SBM Management The Customer Success Specialist will be responsible for developingclientrelationships that promote retention and loyalty. The individual will work closely withour clientsto ensure they are satisfied with the services they receive and to improve upon areas of di
Job Source: SBM ManagementWilson Language Training
Sacramento, CA, United States
Customer Success Specialist Department: Customer Experience Location: Wilson Language Training is a pioneer and leader in championing the science of reading and empowering educators across the country to pursue -Literacy for All.- For over 30 years, Wilson Language Training- (WLT) has been devoted to improving instruction for students with dysle
Job Source: Wilson Language TrainingReynolds and Reynolds
Sacramento, CA, United States
Position description: As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that
Job Source: Reynolds and ReynoldsThe Reynolds and Reynolds Company
Sacramento, CA, United States
Position description: As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that
Job Source: The Reynolds and Reynolds CompanyWolters Kluwer
Sacramento, CA, United States
Project Manager (Customer Success Specialist) - Remote R0037213 Job Description Summary: The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity,
Job Source: Wolters KluwerBilltrust
West Sacramento, CA, United States
We are looking for creative minds, inspiring individuals, and passion-driven people. Browse our opportunities below. Explore resources on how to prepare for your upcoming interview with Billtrust! Billtrust is proud to be an equal opportunity employer and provides equal employment opportunities to all persons regardless of race, color, religion, se
Job Source: BilltrustOracle
Sacramento, CA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: OracleiCIMS
Sacramento, CA, United States
Job Overview The SVP, Customer Success drives the operational strategy and has input into the strategic direction of the customer experience through oversight of our Customer Success Management and Technical Account Management teams responsible for Post Implementation product adoption and value realization support for Commercial, Enterprise and St
Job Source: iCIMSSacramento, CA, United States
Description
Position at SBM Management
The Customer Success Specialist will be responsible for developingclientrelationships that promote retention and loyalty. The individual will work closely withour clientsto ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Requirements
Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
Understand customer outcomes by communicating with customers, analyze customer use metrics, and gather other feedback as necessary
Enable successful roll-out of product features to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in-person
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Identify opportunities for customers to act as product advocates (e.g., testimonials, case studies)
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
Marshall necessary resources across the org as needed to support customers’ needs
Represent the voice of the customer to provide input into the core product, marketing, and sales process
Collaborate closely with team members.
Support renewals and expansion opportunities
Collaborate with the Product Team to identify opportunities for platform enhancement per customers’ needs
Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution
Build and train a team of skilled Customer Success Specialists (train the trainers)
Qualifications
5+ years in a Customer Success, Relationship Management, Account Management, or similar role for a software product
May be required to have a valid driver’s license.
Exceptional communication skills, highly organized, collaborative and detail oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
Empathetic, positive attitude with a desire to help our customers reach their goals
Compensation: $75,000 - 80,000 per year
SBM and its affiliates is an Equal Opportunity employer. We do not discriminate based on any protected category, including but mot limited to race, gender, national origin, creed, disability, medical condition, protected hairstyles, or sexual orientation.
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Customer Success Specialist jobs in Sacramento, CA, United States
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