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American Cybersystems
Seattle, WA, United States
Innova Solutions is immediately hiring for a Desktop Support Engineer Position type: Full-time Contract Duration: 12 Months Location: Seattle, WA 98109 As a Desktop Support Engineer, you will: The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activiti
Job Source: American CybersystemsHonorVet Technologies
Bothell, WA, United States
Job Title- Desktop Support Engineer Duration: 12+ Months Location: Bothell, W Onsite Role Summary: Good technical knowledge and previous desktop support experience Strong analytical and problem-solving skills for technical issues Previous customer support experience with strong interpersonal and communication skills, both written and verbal,
Job Source: HonorVet TechnologiesAxelon
Bothell, WA, United States
Position offers: 32$/hr to 37$/hr. Job Description: Job Title: Desktop Support Engineer Location: Bothell, WA*100% Onsite Schedule: M-F 8am - 5pm PST Top Skills: - Good technical knowledge and previous desktop support experience - Strong analytical and problem-solving skills for technical issues - Previous customer support experience with strong in
Job Source: AxelonSunrise System Inc
Bothell, WA, United States
Job Title: Desktop Support Engineer Job ID: 24-02581 Location: Bothell, WA, 98021 Duration: 12 Months contract on W2 100% Onsite Schedule: M-F 8am - 5pm PST Top Skills: Good technical knowledge and previous desktop support experience Strong analytical and problem-solving skills for technical issues Previous customer support experience with stro
Job Source: Sunrise System IncLanceSoft
Seattle, WA, United States
Job Title: Desktop Support Engineer Location: Bothell, WA 98021 (100% Onsite) Duration: 12 Months Schedule: M-F 8am - 5pm PST Top Skills: • Good technical knowledge and previous desktop support experience • Strong analytical and problem-solving skills for technical issues • Previous customer support experience with strong interpersonal and commun
Job Source: LanceSoftCypress HCM
Seattle
Job Description Job Description Desktop Support Engineer Responsibilities : Provide local and remote Level 1 support for employees around the World Install, modify, and make minor repairs to computer hardware and software systems as needed Manage local IT infrastructure, organizing inventory as well as ensuring up time Perform regular mai
Job Source: Cypress HCMSunrise System Inc
Bothell, WA, United States
Job Title: Desktop Support Engineer Job ID: 24-02581 Location: Bothell, WA, 98021 Duration: 12 Months contract on W2 100% Onsite Schedule: M-F 8am - 5pm PST Top Skills: Good technical knowledge and previous desktop support experience Strong analytical and problem-solving skills for technical issues Previous customer support experience with stro
Job Source: Sunrise System IncOmni Inclusive
Bothell, WA, United States
Top Skills: • Good technical knowledge and previous desktop support experience • Strong analytical and problem-solving skills for technical issues • Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities. • IDF Experience • Office365 Exper
Job Source: Omni InclusiveSeattle, WA, United States
Top Skills:
• Good technical knowledge and previous desktop support experience
• Strong analytical and problem-solving skills for technical issues
• Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
• IDF Experience
• Office365 Experience
• Experience working in a large corporate environment preferred
The Specialist IT Site Services is responsible for IT Site Support activities. As part of this role, you will take part in daily operational support activities along with augmented support technicians, additionally providing guidance and leadership to ensure a smooth execution of service delivery. The role will report to the regional Site Services Delivery Manager (SDM). The successful candidate will have a relentless passion for customer service and technology and a strong focus to deliver exceptional IT Support to our workforce within our process framework.
Key Responsibilities
• Responsible for delivering a user centric IT Concierge experience.
• Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
• Provide direction and coordinate with Site Support staff in alignment with the SDM.
• Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
• Responsible for accurate inventory of all supported assets in stock
• Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
• Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM's attention.
• Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
• Ensuring data rooms are kept secure, clean, and orderly as per Client policies and guidelines on a consistent basis.
• Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
• Contribute to knowledge management as an author or reviewer as necessary.
• Help identify to and with the SDM, areas for improvement through learning the business and its needs.
• Participate in out of hours on call rosters as required
Qualifications & Experience
• Good technical knowledge and previous technical support experience
• Strong analytical and problem-solving skills for technical issues
• Previous customer support experience with strong interpersonal and communication skills, both written and verbal, with the ability to effectively sequence priorities.
• Supporting a qualified environment such a Manufacturing Facility and experience in supporting regulatory audits/inspections.
• Ability to work collaboratively with colleagues, augmented staff, and third-party vendors.
• Ability to work in a fast paced, dynamic environment balancing demand.
Email Alert for Desktop Support Engineer - Non Exempt jobs in Seattle, WA, United States
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