Application Analyst I or II (Epic)

Seattle

Job Description Job Description Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Application Analyst I or II- Posting #26418

Annual Salary: $72,000 - $92,000

Position Summary:

Full-time position available for an experienced application analyst with primary area of responsibility in support of electronic health records systems as well as technology projects in our Applications team. This position is located in South Seattle and it is required to work on-site. We are looking for an experienced Applications Analyst to join a dynamic department supporting an extensive/primary care network.

Duties and responsibilities:

Provide daily and ongoing technical support as required by the user community: Interface between end users and vendor support to resolve application issues; provide end user assistance as required for daily functional activities; track issues and change requests; submit, manage, and track escalated issues with vendor technical support; daily monitoring of application operations.

As the SME, support training as required assisting with training documentation preparation as well as, on an as needed basis, conducting end user training.

Provide daily and ongoing technical support as required by the end user community resolving application issues, including but not limited to ticket escalation, vendor technical support, and change request.

Process Improvement: Install, configure, and maintain application modules in coordination with vendors and Information Technology (IT) Infrastructure. Assist with upgrades, coordinate the management of security roles and standards, migrate and convert data in coordination with vendors and other IT teams.

Under supervision, implement, configure, and test new product introductions.

Provide test scripts and procedures to ensure compliance with current standards and procedures.

Maintain and develop new tools to Epic. Document all modifications, enhancements, and changes to applications.

Maintain an active communication with application vendors for prompt response to problems and emergencies.

Provide after-hours (on-call) support on a rotating basis with other staff members.

Under supervision, install, configure, and test new product introductions.

Collaborate with system administrators, network and telecom administrators to identify and resolve systems issues.

Participate/lead internal governance meetings for change and enhancement requests.

Design and development of new forms/tools in Epic with the collaboration of vendor and department leaders.

Other duties assigned as needed.

Analyst I Qualifications:

Required: Minimum 2 years of application support or closely related activities.

Knowledge of applicable data privacy practices and laws including HIPAA and TJC.

Excellent interpersonal, verbal, and written communication skills.

Excellent skills with Microsoft Office products.

Demonstrated history of working independently.

Demonstrated history of working effectively in a team environment.

Knowledge of SDLC.

Vendor management experience.

Must have healthcare experience.

Analyst II Qualifications:

Required: Bachelor’s degree (or equivalent experience).

Minimum 4 years medical/dental/behavior health application support or closely related applications.

Minimum 3 years of experience with system integration or equivalent.

Epic Certification in one or more modules (Ambulatory, Cadence/Prelude, Wisdom, etc.).

Knowledge of applicable data privacy practices and laws including HIPAA and TJC.

Knowledge of client/server technology as well as LAN/WAN network concepts.

Excellent skills with Microsoft Office products.

Excellent interpersonal, verbal, and written communication skills.

Demonstrated history of working independently.

Knowledge of SDLC.

Vendor management experience.

Must have healthcare experience.

Preferred: Project management experience.

Interface experience.

Demonstrated understanding of SQL and SQL reporting.

AD/Security group experience.

Work Environment :

Standard office / technology work environment. Noise level in the work environment is usually low to moderate.  The employee may be required to share workspace with other employees. There is adequate lighting and equipment. On-call availability required.

Physical Requirements:

Repetitive motions of hands/wrists. Sitting for extended periods of time. Must be able to lift/move up to 50 pounds. Occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional lifting, bending, or carrying.

Supervision:

Will not be supervising but will lead team meetings, projects and mentor staff using applications.

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP (Employee Assistance Program)

Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

How to Apply:

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Maryna Miles, Business Systems Analyst Manager, at   [email protected].

Sea Mar is an Equal Opportunity Employer

Posted on 5/13/2024

Please visit our website to learn more about us at www.seamar.org.  You may also apply through our Career page at https://www.seamar.org/jobs -general.html

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