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Customer Service Rep I

San Antonio, TX, United States

Summary of Position:

To assist patients, insurance companies and agents via incoming calls regarding patient accounts.

Job Responsibilities:

• Handles incoming patient and insurance calls and assists accordingly providing excellent customer service

• Sets up time-pays and takes credit card payments

• Required to meet departmental quality and production standards

• Other duties as assigned

Supervisory Responsibilities:

• N/A

Experience/Skill Requirements:

• Exceptional Customer Service (Insurance and Patients)

• Exceptional written and verbal communication skills

• Organizational skills, able to prioritize

• Minimum of six months general office experience with medical insurance background and knowledge of CPT and ICD10

• Computer skills to include - Microsoft Programs: Word, Excel and Outlook

• Type at least 45 wpm and proficient in 10-key by touch

• Ability to read and understand explanation of benefits (EOB’s)

• Provide quality customer service - problem solving and decision making

• Must be able to Multi-Task and be a team player

• Maintain confidentially at all times

Education Requirements:

• High school diploma or GED

Apply

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Customer Service Rep I jobs in San Antonio, TX, United States

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