Senior Operations Manager_

Dfw Airport

The Airport Senior Operations Manager directs the process and activities of multiple Operations Managers, and assists the General Manager and/or the Assistant General Manager in overseeing an airport location within the Operations Division to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency.

Pay $65,000 annually

The Airport Senior Operations Manager is primarily responsible in assisting the Airport (Assistant) General Manager in the successful delivery and oversight of the Hertz product to internal and external customers. This position helps to provide overall leadership to exempt and non-exempt employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Airport Senior Operations Manager may lead a brand strategy at a particular location, or lead all functions and all brands, depending on the size of the location.

The key responsibilities and accountabilities for the Airport Senior Operations Manager are:

Assists the Airport (Assistant) General Manager for the delivery of profit for the airport location.

Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes

Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)

Ensures achievement of profitability while protecting the value offering

Actively fosters a culture that provides the “Best in Class” Customer Service

Constantly champions productivity improvements via employee involvement and accountability

Responsible for building, managing and developing talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams

Actively engages in effective communication plans focused on building employee engagement in order to achieve business results

Conducts performance evaluations that are timely and constructive

Schedules and supervises the management team as well as the non-exempt frontline employees at the site – a responsibility that may be delegated, but remains the ultimate responsibility of the Senior Operations Manager or the Assistant General Manager, depending on size of location

Manages the airport and assigned locations/geographic areas when the General Manager is not present

**Educational Background:**

Bachelor’s Degree (or equivalent), highly preferred

**Professional Experience:**

1-3 Years prior experience as a Manager

Experience in car rental, hospitality, or tourism a plus

Result orientation with demonstrated history of success

Demonstrated ability to direct and motivate teams as well as identify and grow talent

Demonstrated ability to work effectively with Senior leaders

**Knowledge:**

Financial and business acumen

Customer service resolution practices

Excellent communication techniques

People management and leadership capability

Sales Management/Coaching ability

Cursory Knowledge of Labor & Employment laws

Operations Management

**Skills:**

Highly organized.

Demonstrates resourcefulness, maturity and good analytical skills

Ability to interface with multi-faceted, cross-functional teams

Working knowledge of Microsoft office suite.

Time Management skills

Customer service aptitude - Ability to address and resolve customer service issues

Flexible and able to adapt to changes

Excellent oral and written communication skills

**Competencies:**

Personal Accountability

Effective Communication

Drives Collaboration

Demonstrates Initiative

Operational & Process Excellence

Passion for Customer Service & Stakeholder Success

Trust & Integrity

Adaptable and Flexible

Depending on size of location and/or geographic area covered, including HLE, the Senior Operations Manager role may be rated either:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

**US EEO STATEMENT**

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran