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Stripe
Chicago, IL, United States
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggerin
Job Source: StripeStripe
Chicago, IL, United States
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering am
Job Source: StripeFingerprint
Chicago, IL, United States
Fingerprint empowers developers to stop online fraud at the source. We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagshi
Job Source: FingerprintToo Good To Go
Chicago, IL, United States
At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss. Through our marketplace app, we connect businesses that hav
Job Source: Too Good To GoVIANT
Chicago, IL, United States
WHAT YOU'LL DO Viant is seeking a highly skilled and self-motivated Technical Account Manager to join our team to support gaps between complex technical solutions and customer needs within Viant's Data Platform and Advanced Reporting solutions. As a client-centric Technical Account Manager, you will play a pivotal role in managing and enhancing ou
Job Source: VIANTPaschgo
Chicago, IL, United States
This is a unique position in semiconductor inspection and metrology equipment sales to labs across the country. A successful candidate will be results-oriented with a strong aptitude for achieving forecasted goals, strategic negotiation and matching customer process challenges with complex measurement and analytical inspection methodologies used in
Job Source: PaschgoMastercard
Chicago, IL, United States
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest po
Job Source: MastercardPlante & Moran, PLLC
Chicago, IL, United States
Location: United States, Illinois, Chicago Location: United States, Michigan, Southfield Location: United States, Michigan, Detroit Location: United States, Michigan, Ann Arbor Location: United States, Michigan, Auburn Hills Location: United States, Michigan, Macomb Location: United States, Michigan, Flint Location: United States, Ohio, Tole
Job Source: Plante & Moran, PLLCChicago, IL, United States
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team
The Technical Account Management (TAM) team directly supports our largest, and fastest growing paid users. We provide proactive consultation, best practice guidance, and ongoing managed services to optimize and accelerate our users' business. We pursue excellence in user service, aiming to consistently exceed expectations.
What you'll do
Stripe is looking for a US-based leader to mentor, lead, and grow Stripes within Technical Account Management (TAM). This manager will lead an established group of high-performing Stripes who are motivated to improve the experience for our paid users. This manager's day to day interactions with the team will cultivate happiness, define and implement cross-functional solutions at scale, lead through user challenges and provide continual mentorship and feedback. In addition, this manager will work cross-functionally to drive operational programs to elevate Stripe's level of service and support through setting strategy, defining clear goals and determining prioritization with data and user feedback.
Responsibilities
Define the strategy and future of Technical Account Management (TAM) for a new, high-growth, velocity segment within Stripe, partnering with GTM, Product, and Reactive Support partners
Scale the team globally as the demand increases
Guide your team and the TAM organization to deliver incredible services experiences, grow services revenue and contribute to strategic programs
Ensure that team members are happy, effective, and growing in their career and user work
Set clear goals and direction for the team and each individual; provide regular feedback on your team members' performance
Analyze data from user feedback and experiences to drive efficiency and build quality
Be an advocate for Stripe users and champion for users needs internally
Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion and empowerment
Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum requirements
5+ years of experience in technical client services or technical account management programs
1+ years of people management experience (individual contributors)
Experience in forming and growing highly effective teams in emerging or uncharted lines of business
Excellent written and verbal communication skills
An ability to build trust with users, setting a high bar for quality, with a willingness to lead by example
Preferred qualifications
Experience with fintech SaaS products and/or Payments industry
Experience leading growth initiatives (through driving sales revenue and/or elevating operational service) with winning track-record
Proven ability to scale a technical services or technical support team in a high-growth environment
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Email Alert for Manager, Growth Technical Account Management jobs in Chicago, IL, United States
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