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Capgemini
Atlanta, GA, United States
**About Capgemini** Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of sparking human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of nearly 350,000 team
Job Source: CapgeminiRenaissance Services
Atlanta, GA, United States
When you join Renaissance, you join a global leader in pre-K–12 education technology. Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have
Job Source: Renaissance ServicesEdjuster
Atlanta, GA, United States
The Solution Architect – Finance, Legal, and Revenue Management is responsible for the architecture and solution design of Inspire’s multi-brand digital e-commerce platform which is the digital backbone of Inspire and all its brands. Once developed, this cloud-native platform will be responsible for handling hundreds of millions of transactions per
Job Source: EdjusterVanderlande Industries
Marietta, GA, United States
Job TitleSolutions Architect Job Description Overview: Be a part of a Team, that is responsible the system design, testing, and integration of complex Baggage handling systems. As a Solution Architect, you will translate customer requirements into a system specification set. Key responsibilities include but are not limited to: User requirement ana
Job Source: Vanderlande IndustriesHighbrow LLC
Atlanta, GA, United States
Solution Architect Locations :- Kansas City, Mi or Atlanta, GA or Dallas, Texas Leads end-to-end solution design and technical strategy for implementation of prioritized product capabilities or features As a fully engaged technical execution lead, the Solution Architect plans the architectural runway for a full solution. They define, communicate
Job Source: Highbrow LLCCapgemini
Atlanta, GA, United States
**About Capgemini** Capgemini is a global leader in consulting, digital transformation, technology and engineering services. We are at the forefront of innovation to address the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms! Building on its strong 50-year heritage and deep industry-specific expertis
Job Source: CapgeminiPowerPlan
Atlanta, GA, United States
Overview An Architect in the Professional Services, Tax organization is responsible for implementing PowerPlan’s solutions to meet specific customer requirements. This position is expected to take on implementation projects of increasing challenge and complexity. Typically, the Architect will run the majority of design sessions, and in the case of
Job Source: PowerPlanConvergence Acceleration Solutions LLC DBA Wipro Telecom Consulting LLC
Atlanta, GA, United States
Gather and analyze business requirements. Understand the requirements and proceed with the development. Design and develop solution designs. Develop architectural patterns and define business, operations process and roadmaps. Perform migration of data from existing system. Development of User Stories. Conduct research on new software solutions an
Job Source: Convergence Acceleration Solutions LLC DBA Wipro Telecom Consulting LLCAtlanta, GA, United States
Position: Solution Architect
Location: Atlanta, GA (Hybrid)
Work type: Hybrid candidate is required to come to the office three days a week.
Duration: 1 year Contract (Option for extension)
Description:
We are currently seeking a highly skilled Amazon Connect Solution Architect with experience in designing and implementing AWS Cloud contact center solutions. We seek the best problem-solvers, idea-makers, and high-energy professionals for our fast-growing practice area. We need an individual with good instincts and a positive outlook that can overcome any obstacle.
Responsibilities:
• Help in the design and implementation of AWS Cloud contact center solutions.
• Work with the DWM IT Team to design the end-to-end solution and provide technology guidance.
• Lead the Implementation of AWS Connect as a SaaS solution. Implement analytics and Interaction Recording Platform. Participate in migration efforts in the cloud contact center and assist the Subject Matter Expert in migrating and deploying the solutions.
• Provide cost savings through infrastructure and server consolidation • Provide solution optimization and process improvement with unique template IVR and interaction routing
Required Qualifications:
• At least five years of IT experience in customer service technologies, including Contact center cloud-based Products, solution design, and implementation.
• Hands-on experience in Experience in functional design for contact center solutions.
• Experience helping customers build business cases.
• Experience should include people and team management, enterprise architecture, and technical leadership.
• Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership, vendor architecture, and sales support.
• Experience providing digital experience, business automation solutions, and contact center technologies.
• Successful track record managing software evaluations for cloud migrations for customer service channels
• Experience setting up pilots and POC for solution evaluations and further migration to production solutions.
• Experience providing technology architecture for contact center migration from on-premise to cloud and managed several projects from a design and technology perspective.
• Demonstrated understanding of creating learning documents, best practices on AWS cloud solutions, and working experience with AWS professional services.
• Able to provide cost savings, solution optimization, and process improvement for current organization and internal business partners.
• Capable suggest solutions like call back and managing for a successful implementation.
• Experienced in leading operational automation for contact center management and monitoring.
• Also skilled in leading major technology transformations in contact center and AI/Client technologies. Can analyze, lead, and execute.
• Leadership experience in achieving platform stability, resiliency, and high availability.
• Excellent analytical, communication (oral & written), and interpersonal skills • Should be a self-motivated person who is a quick learner, team player, and challenge-seeker.
• Effective leadership and project execution skills, happy to mentor and share knowledge. Preferred Qualifications:
• State and Local government, Banking, Insurance, and Education/e-Learning domain experience is preferred.
• Experience using Agile methodologies.
• Six Sigma yellow belt or green belt training is an advantage.
• A cloud certification is also a plus. You Will Enjoy:
• An opportunity to be a part of a great culture, an awesome team, a challenging work environment, and some fun along the way!
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Email Alert for Solution Architect jobs in Atlanta, GA, United States
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