Director, Client Services

City of Troy, NY, United States

The Direct Support Professional is responsible for assisting individuals in identifying and/or acquiring skills to be as independent as possible and establish an environment that provides safety and skill enhancement.Full-time, Part-time and Per Diem positions available.

Primary Duties & Essential Functions:

Care of Individuals

Employs procedures which maintain an environment of care that is safe and therapeutic.

Provides direct care to individuals per agency policy.

Implements appropriate supervision to assigned daily schedules, including all routines and life skills activities.

Completes required documentation in compliance with Agency, Medicaid and OPWDD standards

Dispenses medication per agency policy.

Safely transports individuals as assigned per level of supervision required.

Assists assigned individuals with specific tasks as designated by individual treatment plan.

Participates in the treatment team or recommendation process.

Assist in personal care of individuals.

Assures appropriate boundaries

Adheres to the DSP Code of Ethics

Demonstrates the ability to meet the OPWDD Core Competency standards

Successfully completes all required trainings

Maintains current with all required trainings.

Policies and Procedures

Learns and practices agency policies and procedures.

Learns and implements each individual treatment plan including: physical interventions, documents and makes proper notifications according to procedures.

Provides coverage as assigned.

Remains on-duty until properly briefed and appropriate parameters are met.

Supervision

Actively participates in supervision.

Participates in agency and other staff development opportunities as assigned.

Attains and actively participates in all assigned trainings.

Attends and participates in staff meetings

Agency Responsibilities

Engages in all living unit, service, and/or department planning and goal attainment.

Participates in activities and committees.

Changes work location to meet agency needs.

Adheres to redeployment assignments

Maintains appropriate attendance and punctuality.

Communication

Reviews and signs off on all logs and thoroughly completes briefing.

Completes all necessary communications, documentation's, and loggings.

Properly notifies and/or consults with the Administrator on Duty (AOD).

Proactively and effectively liaisons with other disciplines, internal and external Service Providers and families as appropriate.

Appropriately utilizes chain of command

As assigned and will complete section of monthly report.

Maintains professionalism

Engages in appropriate work place conversations

Environment of Care

Completes assigned cleanup procedures, checklists and schedules.

Proactively and effectively liaisons with Maintenance, House Manager, Coordinators, Direct Support Supervisors and Directors.

Runs routine in the absence of other team members when necessary

Supports Quality Assurance Quality Improvement directives

Other Responsibilities

Completes other responsibilities as properly assigned by supervisor or designee.When required, assures and assists with supervision of all individuals served.

Promotes and supports cultural diversity and competence and is strength based.

As this list of duties and responsibilities are not intended to be all-inclusive, other tasks and responsibilities may be assigned from time to time as business needs require.

Abilities and Working Conditions:

Must be able to lift and carry up to 25 pounds with or without reasonable accommodation.

Must be able to be mobile in a multiple story building, with or without reasonable accommodation.

Willingness to respond to the needs of a culturally diverse population.

Travel as required.

Ability to work a flexible schedule.

All positions including overnights are AWAKE positions.

Basic knowledge of computer systems and ability to use basic computer systems (email, internet, data collection)

Ability to deal positively with changing priorities in a fast-paced environment.

Display a positive, professional and proactive attitude to accomplish quality work that is in line with the agency's mission statement.

Seek opinions, alternative viewpoints in decision making. Understand and respect the expertise and experience of others, appreciate the different views, and the perspective and limitations of other individuals.

Exhibits a professional, courteous demeanor with internal and external constituents.

Required Education, Knowledge and Skills:

High School Diploma/GED

Valid driver's license with clean MVR to ensure ability to drive agency vehicles. Must not be expired or suspended.

Medication certified within provisional period.

Ability to write legibly.

Ability to communicate effectively with other disciplines and individuals served.

Ability to perform physical interventions.

Basic computer skills.

Vanderheyden is committed to the National Sanctuary Model - a blueprint for clinical and organizational change which, at its core, promotes safety and recovery from adversity through the active creation of a trauma-informed community.The Sanctuary Model's focus is not only on the people who seek services, but equally on the people and systems that provide those services.

Vanderheyden Hall Inc., as an Equal Opportunity Employer, does not discriminate in its hiring or employment practices on the basis of gender, race or ethnicity, color, national origin, religion, age, disability, military or marital status, sexual orientation, gender identity or expression, prior arrest or conviction record or any other category protected by applicable federal, state or local laws.

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