Front Desk / Customer Service Representative
Atlanta, GA, United States
Front Desk / Customer Service Representative
$18/hr Starting Guaranteed and $500 Sign On Bonus
Our mission is to deliver the dream of flight! Learn about iFLY’s Indoor Skydiving.
iFLY is a global company with 33 U.S. locations. This is an exciting opportunity to join an established, successful, innovative company that supports your professional development.
We are seeking an enthusiastic Customer Service Representative (CSR) to sell iFLY’s unique indoor skydiving experience! CSRs have strong selling, communication, and customer service skills, are willing to learn and grow, and often act as the first point-of-contact to iFLY customers If an exciting, dynamic, collaborative workplace is for you, then apply!
Every team member on the iFLY Flight Crew exemplify and deliver our core values of SOAR :
S afety First
O utrageous Passion
A ccountability
R espect
CSR Day-to-Day:
Safety - Promote customer safety throughout their time in the wind tunnel and facility
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Additional Responsibilities - Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule. As needed, participation in marketing related photography, video, and social content capture for promotional usage.
Ability to: Stand for about 8 hours a day while working on a point-of-sale system
Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph
What We are Looking For: Must be 18 years of age or older
Weekend availability is required
High school diploma or equivalent (required)
Exceptional sales skills
Exceptional customer-service skills
Confidence in phone and face-to-face communication
Ability to resolve conflicts, to multi-task, and to understand customer needs
Friendly, upbeat, compassionate, and personable attitude
Integrity, punctuality, and professional appearance
Ability to work well within a team maintaining positive relationships
Basic computer skills
The Good Stuff: Average hourly rate, including commissions - $18-20/hr. (base + commission)
Medical, dental, vision and supplemental plans for eligible employees
Paid time off (PTO)
Maternity/Paternity leave
Holiday pay options
401k retirement investment with company match
Tuition reimbursement
Referral bonus program
Employee discount on retail merchandise and flight packages
Free flight time for employees and immediate family!
All 7 billion people on earth dream about flying, and we’re the only ones who make that dream come true. It’s an awesome privilege, and making that dream come true is our passion. Join the team!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)