Automotive Service Advisor
Noblesville, IN, United States
Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.
RESPONSIBILITIES
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage, and history of the vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
REQUIREMENTS
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager, or service consultant
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
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